NetFree's Support System: הבדלים בין גרסאות בדף
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| שורה 17: | שורה 17: | ||
On any website that has not yet been checked there is a link that says "send a request to check", if you click the link you will automatically be transferred to ticket with that site in the request bar. All you have to do is chose the amount of points you would like to use, and describe the site in short. | On any website that has not yet been checked there is a link that says "send a request to check", if you click the link you will automatically be transferred to ticket with that site in the request bar. All you have to do is chose the amount of points you would like to use, and describe the site in short. | ||
| − | Most of the sites that are approved by NetFree will still have [[Photo filtering]], [[Word filtering]] and [[PDF file filtering]] | + | Most of the sites that are approved by NetFree will still have [[Photo filtering]], [[Word filtering]] and [[PDF file filtering]]. There are a few sites that are officially completely OK, and they therefore need not go through additional filtering. In any case that you come accross something inappropriate/mistake, it is recommended to report it through the [[Quick help panel|panel]]. This type of request automatically gets 5 points (not on your account) and it is dealt with as soon as possible (usually within a few minutes). |
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גרסה מ־01:30, 21 בנובמבר 2017
Home Page > NetFree's Support System
The support system is the preferred communication method for the NetFree team. Any problem - software that does not work, a site that has not yet been checked or a video that requires checking; Anything that requires the attention of the NetFree team - the support system is the place. Here we will explain how to send a request.
Access to the support page
Access to the support page is gained through the account homepage under "My Tickets". There you can also find the "ticket list", which are the requests previously sent, as well as an option to send a new request. You can also gain access through the panel by clicking on "account homepage" or"Send a request".
Points
Every connection that is connected to a NetFree account receives 15 points each month (the points are given at 00:00 UTC time), in order to send a request to check sites or videos. (see more about getting more points). A request to check a site, video or to add site to your community, must be sent with at least one point. Requests sent without a point will not be handled! (see more about requests which do not require points.)
The amount of time that it takes for your request to be dealt with (checking a site or video) anywhere from a few minutes to an hour when it is sent with 2 or 3 points and for requests with 1 point, it usually takes a few hours. (These time frames are according to the Israeli daytime hours). Though there is no guarantee on NetFree's part to deal with the requests within the above time frame. Complicated requests may take longer to deal with, you can see if your request is complicated by looking on top of the request to see how NetFree sees your request("Complex Problem" or "Professional Care" etc.).
Sites
On any website that has not yet been checked there is a link that says "send a request to check", if you click the link you will automatically be transferred to ticket with that site in the request bar. All you have to do is chose the amount of points you would like to use, and describe the site in short.
Most of the sites that are approved by NetFree will still have Photo filtering, Word filtering and PDF file filtering. There are a few sites that are officially completely OK, and they therefore need not go through additional filtering. In any case that you come accross something inappropriate/mistake, it is recommended to report it through the panel. This type of request automatically gets 5 points (not on your account) and it is dealt with as soon as possible (usually within a few minutes).