ויקי נטפרי - תרומות המשתמש [he]

Home page

2018-10-16T19:59:56Z

Elisuf:

<div lang="he" dir="rtl">
לעברית [[NetFriends_(חברי_נטפרי)|לחצו כאן]]
</div>
<div lang="en" dir="ltr">
Welcome to NetFriends, brought to you by [[NetFree]]

NetFriends is where NetFree users help each other, as well as new users to the filter, to know how to use, and make the most of using this wonderful filter.

This project was officially established and supported by NetFree, but the contents were originally, and continue to be written and improved by NetFree users that volunteered to help. Before making any major changes please consult at the [[חדר העורכים|editors' corner]]

If you think there should be changes or additions to the site, but you don't feel able or qualified to make them, you can still help us by posting it on [http://forum.netfree.link/category/7 our forum,] and other users will be glad to do what needs to be done.

<Big>[[NetFriends_(חברי_נטפרי)|'''לעברית לחצו כאן''']]</big>

Following is a catalog of help topics, you can also see the detailed table of contents.

[[NetFree]]

[[Try NetFree]]

[[How to join NetFree]]

[[Welcome to NetFree - guidance for new user]]

[[NetFree policy]]

[[Disadvantages and limitations when using NetFree]]

[[Community Supervision]]

[[WiFree Software]]

[[Security Certificate]]

[[Privacy Policy]]

[[Personal Filter Settings]]

[[Dealing with closures]]

[[NetFree's Support System]]

[[Sharing and transferring files in NetFree]]

[[Video tutorials]]

[[Bugs and their solutions]]

[[InfoRoom the NetFree forum]]

[[NetFree for the work force]]

[[List of necessary shortcuts]]

[[Advertising on netfree]]

[[NetFree VPN]]

[[FAQ]]
</DIV>

Welcome to NetFree - A guide for new users

2018-10-16T16:39:15Z

Elisuf:

<div lang="en" dir="ltr">
''' A brief synopsis of the NetFree functions to enable new users to familiarize themselves with the system: '''

===Payment===

There are two ways to subscribe to NetFree,
* ISP
Through an ISP (Internet Service Provider) who will provide an internet connection that is filtered
at source, This option is currently available in Eretz Yisroel only. <br />

The monthly payment for the internet connection will then be divided into two components:
# Payment to the ISP for the browsing package.
# Payment to NetFree for the filtering service: 15₪ per month

* [[NetFree VPN| VPN ]]
The internet connection is provided by an independent provider, and the filtering service is provided by NetFree by using a VPN connection which incurs a monthly payment of 20₪ or 30₪ depending on the server that is being used. The payment will have to be setup directly with NetFree [https://netfree.link/user/#/user/payment here] and is generally taken from a Credit or Debit card.
If you are unable to provide a payment card there is an option to pay by bank transfer, the minimum amount for a single transfer is 90 ₪, for more details click on "''If you cannot set up credit card payment, click here to set up bank transfer
'' " on the
[https://netfree.link/user/#/user/payment billing information page]
in your account.

===The Filter===

'''Image Filtering''' As each webpage is opened, all images on the page are automatically sent to be reviewed by a team in the far east, and are only displayed on the page once they have been approved. For more details see [[Photo filtering|here]].<br />

'''Site Filter''' The websites are filtered on a whitelist basis, this means that only sites that have been manually checked and found to comply to the Netspark criteria will be accessible, and will still be subject to [[Word filtering|real time content filtering]] which will remove any questionable content from within the page. In event that a site has been found to be inappropriate a block page will be displayed with a message '''We've reviewed this site but unfortunately it contains improper content'''. In the event that you receive a message '''This site has not yet been reviewed.''' then you can request to have it checked through the [[NetFree's Support System|support system]]

Please note that sometimes the block may be due to the customer's personal settings, or their communities specific restrictions, in which case the message '''Closed in accordance with the category list in your account settings.''' will appear.

===Video Clips===
Any Video clips will only be allowed by individual request which will reduce points from the customers account, all requested clips will be carefully checked for inappropriate content prior to approval. Only videos hosted by Hidabroot, Vimeo or YouTube can be requested, this includes videos from the
above sources which are embedded in other approved sites. For more details see [[Video filtering|here]]

===File Sharing===
Files that have been shared with the public on file sharing sites i.e Google Drive, Dropbox, Mega etc. are automatically blocked by NetFree, these sites can only be used to share on a one to one basis. For more details see [[Sharing and transferring files in NetFree|here]].

===Points===
Each user receives 16 credit points each month, unused points do not roll over to the next month.
Some requests can only be made with points:
*Checking a new website/video clip
*Making changes in a user's personal filtering settings
Please note, any other requests do not require use of points.

Points can also be used to give a request higher priority, i.e.support staff will attend to requests made with 3 points with top priority, followed by requests with 2 points, 1 point and no points respectively. It is therefore recommended to send Urgent requests using 3 points.

[[NetFree's Support System#Points|For further details see here]].

===Personal Settings Page===
On the 'Personal settings page' https://netfree.link/user#/user/info , users can amend their personal details, make changes to their payment method and see the breakdown of their payments, adjust the [[Personal Filter Settings|Personal Filter Settings]] to suit their needs, and contact the support team via the '[[NetFree's Support System|Support System]]'.

===Support System===
The Support System is the preferred channel to communicate with the NetFree support and service team. Access to the Support Sytem is either via the personal settings page or through the [[Quick help panel|Quick help panel]] which appears on the right hand side of each web page. For details see [[NetFree's Support System|here]].

===Problems and Solutions===
In the event of any problems that prevent browsing fully or partially, or affect the use of any programs, try the following steps:
# Run the 'Auto Troubleshooter', by typing <bdi>[http://414.co.il 414.co.il]</bdi> in your browser.
# Check the page [[תקלות ופתרונן]] to see if there is a solution for your specific problem.
# Send a request via the [[NetFree's Support System|Support System]] including a link to the traffic recording, for details see [[התמודדות עם תקלות]]

Quick help panel

2018-10-16T16:25:16Z

Elisuf:

<div lang="en" dir="ltr">
<small>''[[NetFriends|Home Page]] > [[NetFree]] >Quick help panel ''</small>

While browsing, there is a tab with 3 dots on the right of the browser, scrolling the mouse over those dots, opens the Quick help panel.

The panel causes the pictures that have been sent to be checked to refresh automatically.

'''In the panel there are also some useful tools:'''

* {{הדגשת צבע|#07C|Report a picture}}

* {{הדגשת צבע|#07C|Report improper content}}

* {{הדגשת צבע|#07C|Make a recording}}

* {{הדגשת צבע|#07C|Send a request to support}}

* {{הדגשת צבע|#07C|Your account homepage}}

* {{הדגשת צבע|#07C|Refresh the pictures}}

* {{הדגשת צבע|#07C|Useful tools}}

* {{הדגשת צבע|#07C|To the NetFree Forum}}

* {{הדגשת צבע|#07C|News an updates}}

* {{הדגשת צבע|#07C|Donate to NetFree}}

* {{הדגשת צבע|#07C|Guides and videos}}

* {{הדגשת צבע|#07C|Status of the pictures being checked}}

* {{הדגשת צבע|#07C|Panel settings}}

* {{הדגשת צבע|#07C|Display the Panel}}

* {{הדגשת צבע|#07C|Panel location}}

* {{הדגשת צבע|#07C|Location of the Panel tab}}

</div>

Welcome to NetFree - A guide for new users

2018-10-16T16:20:58Z

Elisuf: תרגום מאנגלית

<div lang="en" dir="ltr">
''' A brief synopsis of the NetFree functions to enable new users to familiarize themselves with the system: '''

===Payment===

There are two ways to subscribe to NetFree,
* ISP
Through an ISP (Internet Service Provider) who will provide an internet connection that is filtered
at source, This option is currently available in Eretz Yisroel only. <br />

The monthly payment for the internet connection will then be divided into two components:
# Payment to the ISP for the browsing package.
# Payment to NetFree for the filtering service: 15₪ per month

* [[NetFree VPN| VPN ]]
The internet connection is provided by an independent provider, and the filtering service is provided by NetFree by using a VPN connection which incurs a monthly payment of 20₪ or 30₪ depending on the server that is being used. The payment will have to be setup directly with NetFree [https://netfree.link/user/#/user/payment here] and is generally taken from a Credit or Debit card.
If you are unable to provide a payment card there is an option to pay by bank transfer, the minimum amount for a single transfer is 90 ₪, for more details click on "''If you cannot set up credit card payment, click here to set up bank transfer
'' " on the
[https://netfree.link/user/#/user/payment billing information page]
in your account.

===The Filter===

'''Image Filtering''' As each webpage is opened, all images on the page are automatically sent to be reviewed by a team in the far east, and are only displayed on the page once they have been approved. For more details see [[Photo filtering|here]].<br />

'''Site Filter''' The websites are filtered on a whitelist basis, this means that only sites that have been manually checked and found to comply to the Netspark criteria will be accessible, and will still be subject to [[Word filtering|real time content filtering]] which will remove any questionable content from within the page. In event that a site has been found to be inappropriate a block page will be displayed with a message '''We've reviewed this site but unfortunately it contains improper content'''. In the event that you receive a message '''This site has not yet been reviewed.''' then you can request to have it checked through the [[NetFree's Support System|support system]]

Please note that sometimes the block may be due to the customer's personal settings, or their communities specific restrictions, in which case the message '''Closed in accordance with the category list in your account settings.''' will appear.

===Video Clips===
Any Video clips will only be allowed by individual request which will reduce points from the customers account, all requested clips will be carefully checked for inappropriate content prior to approval. Only videos hosted by Hidabroot, Vimeo or YouTube can be requested, this includes videos from the
above sources which are embedded in other approved sites. For more details see [[Video filtering|here]]

===File Sharing===
Files that have been shared with the public on file sharing sites i.e Google Drive, Dropbox, Mega etc. are automatically blocked by NetFree, these sites can only be used to share on a one to one basis. For more details see [[Sharing and transferring files in NetFree|here]].

===Points===
Each user receives 16 credit points each month, unused points do not roll over to the next month.
Some requests can only be made with points:
*Checking a new website/video clip
*Making changes in a user's personal filtering settings
Please note, any other requests do not require use of points.

Points can also be used to give a request higher priority, i.e.support staff will attend to requests made with 3 points with top priority, followed by requests with 2 points, 1 point and no points respectively. It is therefore recommended to send Urgent requests using 3 points.

[[NetFree's Support System#Points|For further details see here]].

===Personal Settings Page===
On the 'Personal settings page' https://netfree.link/user#/user/info , users can amend their personal details, make changes to their payment method and see the breakdown of their payments, adjust the [[Personal Filter Settings|Personal Filter Settings]] to suit their needs, and contact the support team via the '[[NetFree's Support System|Support System]]'.

===מערכת הפניות===
מערכת הפניות היא הדרך המומלצת ליצירת קשר עם צוות התמיכה והשירות של נטפרי, הכניסה למערכת הפניות היא דרך האיזור האישי או דרך [[פנל ניהול מהיר|פנל הניהול]] המופיע בצד ימין של דף האינטרנט. להרחבה ראה [[מערכת הפניות של נטפרי|כאן]]

===תקלות ופתרונות===
לתיקון בעיות טכניות שמונע את כל הגלישה או רק גלישה חלקית או שימוש בתוכנה, ביצעו את השלבים הבאים שלב אחר שלב:
# השתמשו בבודק בעיות נפוצות האוטומטי, ע"י הקלדת <bdi>[http://414.co.il 414.co.il]</bdi> בדפדפן.
# כנסו לדף [[תקלות ופתרונן]] ובידקו אם מופיע שמה פתרון לתקלה.
# שילחו פניה לנטפרי דרך [[מערכת הפניות של נטפרי|מערכת הפניות]] בצירוף הקלטת תעבורה, לפרטים נוספים על הקלטת תעבורה [[התמודדות עם תקלות|ראה כאן]].

Welcome to NetFree - A guide for new users

2018-10-16T16:07:58Z

Elisuf: תרגום לאנגלית

<div lang="en" dir="ltr">
''' A brief synopsis of the NetFree functions to enable new users to familiarize themselves with the system: '''

===Payment===

There are two ways to subscribe to NetFree,
* ISP
Through an ISP (Internet Service Provider) who will provide an internet connection that is filtered
at source, This option is currently available in Eretz Yisroel only. <br />

The monthly payment for the internet connection will then be divided into two components:
# Payment to the ISP for the browsing package.
# Payment to NetFree for the filtering service: 15₪ per month

* [[NetFree VPN| VPN ]]
The internet connection is provided by an independent provider, and the filtering service is provided by NetFree by using a VPN connection which incurs a monthly payment of 20₪ or 30₪ depending on the server that is being used. The payment will have to be setup directly with NetFree [https://netfree.link/user/#/user/payment here] and is generally taken from a Credit or Debit card.
If you are unable to provide a payment card there is an option to pay by bank transfer, the minimum amount for a single transfer is 90 ₪, for more details click on "''If you cannot set up credit card payment, click here to set up bank transfer
'' " on the
[https://netfree.link/user/#/user/payment billing information page]
in your account.

===The Filter===

'''Image Filtering''' As each webpage is opened, all images on the page are automatically sent to be reviewed by a team in the far east, and are only displayed on the page once they have been approved. For more details see [[Photo filtering|here]].<br />

'''Site Filter''' The websites are filtered on a whitelist basis, this means that only sites that have been manually checked and found to comply to the Netspark criteria will be accessible, and will still be subject to [[Word filtering|real time content filtering]] which will remove any questionable content from within the page. In event that a site has been found to be inappropriate a block page will be displayed with a message '''We've reviewed this site but unfortunately it contains improper content'''. In the event that you receive a message '''This site has not yet been reviewed.''' then you can request to have it checked through the [[NetFree's Support System|support system]]

Please note that sometimes the block may be due to the customer's personal settings, or their communities specific restrictions, in which case the message '''Closed in accordance with the category list in your account settings.''' will appear.

===Video Clips===
Any Video clips will only be allowed by individual request which will reduce points from the customers account, all requested clips will be carefully checked for inappropriate content prior to approval. Only videos hosted by Hidabroot, Vimeo or YouTube can be requested, this includes videos from the
above sources which are embedded in other approved sites. For more details see [[Video filtering|here]]

===File Sharing===
Files that have been shared with the public on file sharing sites i.e Google Drive, Dropbox, Mega etc. are automatically blocked by NetFree, these sites can only be used to share on a one to one basis. For more details see [[Sharing and transferring files in NetFree|here]].

===Points===
Each user receives 16 credit points each month, unused points do not roll over to the next month.
Some requests can only be made with points:
*Checking a new website/video clip
*Making changes in a user's personal filtering settings
Please note, any other requests do not require use of points.

Points can also be used to give a request higher priority, i.e.support staff will attend to requests made with 3 points with top priority, followed by requests with 2 points, 1 point and no points respectively. It is therefore recommended to send Urgent requests using 3 points.

[[NetFree's Support System#Points|For further details see here]].

===האיזור האישי===
ב'איזור האישי' https://netfree.link/user#/user/info תוכלו לעדכן את פרטיכם האישיים, להגדיר אמצעי תשלום ולצפות בפירוט התשלומים, להתאים את [[הגדרות סינון אישיות|הגדרות הסינון]] לצרכים שלכם, ולפנות לצוות התמיכה של נטפרי דרך '[[מערכת הפניות של נטפרי|מערכת הפניות]]'.

===מערכת הפניות===
מערכת הפניות היא הדרך המומלצת ליצירת קשר עם צוות התמיכה והשירות של נטפרי, הכניסה למערכת הפניות היא דרך האיזור האישי או דרך [[פנל ניהול מהיר|פנל הניהול]] המופיע בצד ימין של דף האינטרנט. להרחבה ראה [[מערכת הפניות של נטפרי|כאן]]

===תקלות ופתרונות===
לתיקון בעיות טכניות שמונע את כל הגלישה או רק גלישה חלקית או שימוש בתוכנה, ביצעו את השלבים הבאים שלב אחר שלב:
# השתמשו בבודק בעיות נפוצות האוטומטי, ע"י הקלדת <bdi>[http://414.co.il 414.co.il]</bdi> בדפדפן.
# כנסו לדף [[תקלות ופתרונן]] ובידקו אם מופיע שמה פתרון לתקלה.
# שילחו פניה לנטפרי דרך [[מערכת הפניות של נטפרי|מערכת הפניות]] בצירוף הקלטת תעבורה, לפרטים נוספים על הקלטת תעבורה [[התמודדות עם תקלות|ראה כאן]].

NetFree's Support System

2018-10-16T15:47:32Z

Elisuf: עריכה לשונית

<div lang="en" dir="ltr">
<small>''[[NetFriends|Home Page]] > NetFree's Support System''</small>

<big>The support system is the preferred communication method for the NetFree team. Any problem - software that does not work, a site that has not yet been checked or a video that requires checking; Anything that requires the attention of the NetFree team - the support system is the place. Here we will explain how to send a request.</big>

===Access to the support page===
Access to the support page is gained through the [https://netfree.link/user#/user/info account homepage] under "My Tickets". There you can also find the [https://netfree.link/user#/tickets/list"ticket list",] which are the requests previously sent, as well as an option to [https://netfree.link/user#/tickets/new send a new request.] You can also gain access through the [[Quick help panel|panel]] by clicking on "account homepage" or"Send a request".

===Points===
Every connection that is connected to a NetFree account receives 16 points each month (the points are given at 00:00 UTC time), in order to send a request to check sites or videos. (see more about [[NetFree's Support System#Getting more points|getting more points).]] A request to check a site, video or to add site to your community, must be sent with at least one point. Requests sent without a point will not be handled! (see more about [[NetFree's Support System#Requests which do not require points|requests which do not require points.)]]

The amount of time that it takes for your request to be dealt with (checking a site or video) anywhere from a few minutes to an hour when it is sent with 2 or 3 points and for requests with 1 point, it usually takes a few hours. (These time frames are according to the Israeli daytime hours). Though there is no guarantee on NetFree's part to deal with the requests within the above time frame. Complicated requests may take longer to deal with, you can see if your request is complicated by looking on top of the request to see how NetFree sees your request("Complex Problem" or "Professional Care" etc.).

[[קובץ:נקודות.gif|80px|לא ממוסגר|נקודות]]

===Sites===
Any website that has not yet been checked will have a link that says "send a request to check", if you click the link you will automatically be transferred to a ticket with that site in the request bar. All you have to do is choose the amount of points you would like to use, and give a brief description of the site.

Most of the sites that are approved by NetFree will still have [[Photo filtering]], [[Word filtering]] and [[PDF file filtering]]. There are specific sites which have been categorised as totally reliable and clean sites, and they therefore do not go through additional filtering. In any case that you come across something inappropriate/mistake, it is recommended to report it through the [[Quick help panel|panel]]. This type of request automatically receives top priority and it is dealt with as soon as possible (usually within a few minutes).

===Videos===
Any video that has not yet been checked will have a button on it that says "Send the video to be checked". By clicking that button, you will automatically be transferred to a ticket with that video in the request bar. All you have to do is chose the amount of points you would like to use, and describe the video in short. (Read more on [[Video filtering|sending a video to be checked]])

[[קובץ:Video.jpg|לא ממוזער|שלח וידאו לבדיקה|250px]]

===Requests which do not require points===

There are certain requests which do not need any points:
* If you have a problem installing / updating software.
* If you came across a page that was mistakenly closed by the robot.
* A request to open a link in a site that has been already opened.
* A request in any other topic besides checking sites or videos.

These types of requests may be sent in without points and they will be dealt with as soon as possible.

===Getting more points===
[[קובץ:Buy-credits.png|ממוזער|שמאל|Buying points]]

If you have used up all of your points for the month and you would like to send in more requests that need points, there is an option to buy more points. In order to buy points, either click on the points button under user details, or you can access it directly from the new ticket page via the link just above the message box. you can also access it [https://netfree.link/user#/user/buy-credits here,] then just chose the right package for yourself.

{| class="wikitable"
|-
! Points || Price
|-
| 5 || 10 Shekels
|-
| 10 || 17 Shekels
|-
| 20 || 30 Shekels
|-
| 30 || 37 Shekels
|-
| 50 || 50 Shekels
|}

* The points expire 40 days from the day purchased.
* The payment for the points will be taken from the payment that you have on file for your account.
* You can only buy points once per day.

===Internet traffic recording===
There are times that a site is open but part of the site uses a different site which is closed, which causes the current site to act strangely. There are times that the pictures of a site are located in a different site and they are therefore not being sent to be checked, even though the current site is open. There are also applications that use sites that have not yet been checked. The common denominator between these is that there is an issue in which the web address can not be easily found and be sent in to be checked.

In order to solve this problem, use the '''''Internet traffic recording''''' tool, the way it is explained on the [[Dealing with closures]] page.

</div>

NetFree's Support System

2018-10-16T15:44:29Z

Elisuf: עריכה לשונית

<div lang="en" dir="ltr">
<small>''[[NetFriends|Home Page]] > NetFree's Support System''</small>

<big>The support system is the preferred communication method for the NetFree team. Any problem - software that does not work, a site that has not yet been checked or a video that requires checking; Anything that requires the attention of the NetFree team - the support system is the place. Here we will explain how to send a request.</big>

===Access to the support page===
Access to the support page is gained through the [https://netfree.link/user#/user/info account homepage] under "My Tickets". There you can also find the [https://netfree.link/user#/tickets/list"ticket list",] which are the requests previously sent, as well as an option to [https://netfree.link/user#/tickets/new send a new request.] You can also gain access through the [[Quick help panel|panel]] by clicking on "account homepage" or"Send a request".

===Points===
Every connection that is connected to a NetFree account receives 16 points each month (the points are given at 00:00 UTC time), in order to send a request to check sites or videos. (see more about [[NetFree's Support System#Getting more points|getting more points).]] A request to check a site, video or to add site to your community, must be sent with at least one point. Requests sent without a point will not be handled! (see more about [[NetFree's Support System#Requests which do not require points|requests which do not require points.)]]

The amount of time that it takes for your request to be dealt with (checking a site or video) anywhere from a few minutes to an hour when it is sent with 2 or 3 points and for requests with 1 point, it usually takes a few hours. (These time frames are according to the Israeli daytime hours). Though there is no guarantee on NetFree's part to deal with the requests within the above time frame. Complicated requests may take longer to deal with, you can see if your request is complicated by looking on top of the request to see how NetFree sees your request("Complex Problem" or "Professional Care" etc.).

[[קובץ:נקודות.gif|80px|לא ממוסגר|נקודות]]

===Sites===
Any website that has not yet been checked will have a link that says "send a request to check", if you click the link you will automatically be transferred to a ticket with that site in the request bar. All you have to do is choose the amount of points you would like to use, and give a brief description of the site.

Most of the sites that are approved by NetFree will still have [[Photo filtering]], [[Word filtering]] and [[PDF file filtering]]. There are a few sites that are officially completely OK, and they therefore need not go through additional filtering. In any case that you come across something inappropriate/mistake, it is recommended to report it through the [[Quick help panel|panel]]. This type of request automatically receives top priority and it is dealt with as soon as possible (usually within a few minutes).

===Videos===
Any video that has not yet been checked will have a button on it that says "Send the video to be checked". By clicking that button, you will automatically be transferred to a ticket with that video in the request bar. All you have to do is chose the amount of points you would like to use, and describe the video in short. (Read more on [[Video filtering|sending a video to be checked]])

[[קובץ:Video.jpg|לא ממוזער|שלח וידאו לבדיקה|250px]]

===Requests which do not require points===

There are certain requests which do not need any points:
* If you have a problem installing / updating software.
* If you came across a page that was mistakenly closed by the robot.
* A request to open a link in a site that has been already opened.
* A request in any other topic besides checking sites or videos.

These types of requests may be sent in without points and they will be dealt with as soon as possible.

===Getting more points===
[[קובץ:Buy-credits.png|ממוזער|שמאל|Buying points]]

If you have used up all of your points for the month and you would like to send in more requests that need points, there is an option to buy more points. In order to buy points, either click on the points button under user details, or you can access it directly from the new ticket page via the link just above the message box. you can also access it [https://netfree.link/user#/user/buy-credits here,] then just chose the right package for yourself.

{| class="wikitable"
|-
! Points || Price
|-
| 5 || 10 Shekels
|-
| 10 || 17 Shekels
|-
| 20 || 30 Shekels
|-
| 30 || 37 Shekels
|-
| 50 || 50 Shekels
|}

* The points expire 40 days from the day purchased.
* The payment for the points will be taken from the payment that you have on file for your account.
* You can only buy points once per day.

===Internet traffic recording===
There are times that a site is open but part of the site uses a different site which is closed, which causes the current site to act strangely. There are times that the pictures of a site are located in a different site and they are therefore not being sent to be checked, even though the current site is open. There are also applications that use sites that have not yet been checked. The common denominator between these is that there is an issue in which the web address can not be easily found and be sent in to be checked.

In order to solve this problem, use the '''''Internet traffic recording''''' tool, the way it is explained on the [[Dealing with closures]] page.

</div>

NetFree's Support System

2018-10-16T15:41:48Z

Elisuf: עריכה לשונית

<div lang="en" dir="ltr">
<small>''[[NetFriends|Home Page]] > NetFree's Support System''</small>

<big>The support system is the preferred communication method for the NetFree team. Any problem - software that does not work, a site that has not yet been checked or a video that requires checking; Anything that requires the attention of the NetFree team - the support system is the place. Here we will explain how to send a request.</big>

===Access to the support page===
Access to the support page is gained through the [https://netfree.link/user#/user/info account homepage] under "My Tickets". There you can also find the [https://netfree.link/user#/tickets/list"ticket list",] which are the requests previously sent, as well as an option to [https://netfree.link/user#/tickets/new send a new request.] You can also gain access through the [[Quick help panel|panel]] by clicking on "account homepage" or"Send a request".

===Points===
Every connection that is connected to a NetFree account receives 16 points each month (the points are given at 00:00 UTC time), in order to send a request to check sites or videos. (see more about [[NetFree's Support System#Getting more points|getting more points).]] A request to check a site, video or to add site to your community, must be sent with at least one point. Requests sent without a point will not be handled! (see more about [[NetFree's Support System#Requests which do not require points|requests which do not require points.)]]

The amount of time that it takes for your request to be dealt with (checking a site or video) anywhere from a few minutes to an hour when it is sent with 2 or 3 points and for requests with 1 point, it usually takes a few hours. (These time frames are according to the Israeli daytime hours). Though there is no guarantee on NetFree's part to deal with the requests within the above time frame. Complicated requests may take longer to deal with, you can see if your request is complicated by looking on top of the request to see how NetFree sees your request("Complex Problem" or "Professional Care" etc.).

[[קובץ:נקודות.gif|80px|לא ממוסגר|נקודות]]

===Sites===
On any website that has not yet been checked there is a link that says "send a request to check", if you click the link you will automatically be transferred to a ticket with that site in the request bar. All you have to do is chose the amount of points you would like to use, and give a brief description of the site.

Most of the sites that are approved by NetFree will still have [[Photo filtering]], [[Word filtering]] and [[PDF file filtering]]. There are a few sites that are officially completely OK, and they therefore need not go through additional filtering. In any case that you come accross something inappropriate/mistake, it is recommended to report it through the [[Quick help panel|panel]]. This type of request automatically gets 5 points (not on your account) and it is dealt with as soon as possible (usually within a few minutes).

===Videos===
Any video that has not yet been checked will have a button on it that says "Send the video to be checked". By clicking that button, you will automatically be transferred to a ticket with that video in the request bar. All you have to do is chose the amount of points you would like to use, and describe the video in short. (Read more on [[Video filtering|sending a video to be checked]])

[[קובץ:Video.jpg|לא ממוזער|שלח וידאו לבדיקה|250px]]

===Requests which do not require points===

There are certain requests which do not need any points:
* If you have a problem installing / updating software.
* If you came across a page that was mistakenly closed by the robot.
* A request to open a link in a site that has been already opened.
* A request in any other topic besides checking sites or videos.

These types of requests may be sent in without points and they will be dealt with as soon as possible.

===Getting more points===
[[קובץ:Buy-credits.png|ממוזער|שמאל|Buying points]]

If you have used up all of your points for the month and you would like to send in more requests that need points, there is an option to buy more points. In order to buy points, either click on the points button under user details, or you can access it directly from the new ticket page via the link just above the message box. you can also access it [https://netfree.link/user#/user/buy-credits here,] then just chose the right package for yourself.

{| class="wikitable"
|-
! Points || Price
|-
| 5 || 10 Shekels
|-
| 10 || 17 Shekels
|-
| 20 || 30 Shekels
|-
| 30 || 37 Shekels
|-
| 50 || 50 Shekels
|}

* The points expire 40 days from the day purchased.
* The payment for the points will be taken from the payment that you have on file for your account.
* You can only buy points once per day.

===Internet traffic recording===
There are times that a site is open but part of the site uses a different site which is closed, which causes the current site to act strangely. There are times that the pictures of a site are located in a different site and they are therefore not being sent to be checked, even though the current site is open. There are also applications that use sites that have not yet been checked. The common denominator between these is that there is an issue in which the web address can not be easily found and be sent in to be checked.

In order to solve this problem, use the '''''Internet traffic recording''''' tool, the way it is explained on the [[Dealing with closures]] page.

</div>

Welcome to NetFree - A guide for new users

2018-10-16T15:39:00Z

Elisuf: תרגום מעברית

<div lang="en" dir="ltr">
''' A brief synopsis of the NetFree functions to enable new users to familiarize themselves with the system: '''

===Payment===

There are two ways to subscribe to NetFree,
* ISP
Through an ISP (Internet Service Provider) who will provide an internet connection that is filtered
at source, This option is currently available in Eretz Yisroel only. <br />

The monthly payment for the internet connection will then be divided into two components:
# Payment to the ISP for the browsing package.
# Payment to NetFree for the filtering service: 15₪ per month

* [[NetFree VPN| VPN ]]
The internet connection is provided by an independent provider, and the filtering service is provided by NetFree by using a VPN connection which incurs a monthly payment of 20₪ or 30₪ depending on the server that is being used. The payment will have to be setup directly with NetFree [https://netfree.link/user/#/user/payment here] and is generally taken from a Credit or Debit card.
If you are unable to provide a payment card there is an option to pay by bank transfer, the minimum amount for a single transfer is 90 ₪, for more details click on "''If you cannot set up credit card payment, click here to set up bank transfer
'' " on the
[https://netfree.link/user/#/user/payment billing information page]
in your account.

===The Filter===

'''Image Filtering''' As each webpage is opened, all images on the page are automatically sent to be reviewed by a team in the far east, and are only displayed on the page once they have been approved. For more details see [[Photo filtering|here]].<br />

'''Site Filter''' The websites are filtered on a whitelist basis, this means that only sites that have been manually checked and found to comply to the Netspark criteria will be accessible, and will still be subject to [[Word filtering|real time content filtering]] which will remove any questionable content from within the page. In event that a site has been found to be inappropriate a block page will be displayed with a message '''We've reviewed this site but unfortunately it contains improper content'''. In the event that you receive a message '''This site has not yet been reviewed.''' then you can request to have it checked through the [[NetFree's Support System|support system]]

Please note that sometimes the block may be due to the customer's personal settings, or their communities specific restrictions, in which case the message '''Closed in accordance with the category list in your account settings.''' will appear.

===Video Clips===
Any Video clips will only be allowed by individual request which will reduce points from the customers account, all requested clips will be carefully checked for inappropriate content prior to approval. Only videos hosted by Hidabroot, Vimeo or YouTube can be requested, this includes videos from the
above sources which are embedded in other approved sites. For more details see [[Video filtering|here]]

===File Sharing===
Files that have been shared with the public on file sharing sites i.e Google Drive, Dropbox, Mega etc. are automatically blocked by NetFree, these sites can only be used to share on a one to one basis. For more details see [[Sharing and transferring files in NetFree|here]].

===נקודות===
כל משתמש מקבל 15 נקודות לחודש, שמתאפסות בתחילת כל חודש.
ישנם פניות שניתן לשלוח רק בצירוף נקודה והם:
*בקשת בדיקת אתר/סרטון
*שינוי הגדרות סינון אישיות
*שירות גוי של אינטרנט
יצוין, כי כל פניה בנושא אחר אינה מצריכה נקודות כלל.

בנוסף הנקודות משמשות לקביעת סדר העדיפות של מערכת נטפרי בטיפול בפניות, דהיינו, פניות שיצורפו להן 3 נקודות ימוקמו בראש התור, אחריהן פניות עם 2 נקודות, ולאחריהן פניות עם נקודה אחת, ולאחריהן פניות ללא נקודות כלל. כך שבמידה והפניה דחופה מומלץ לדרג ב-3 נקודות.

[[מערכת הפניות של נטפרי#נקודות:|להרחבה בענין הנקודות ראה כאן]].

===האיזור האישי===
ב'איזור האישי' https://netfree.link/user#/user/info תוכלו לעדכן את פרטיכם האישיים, להגדיר אמצעי תשלום ולצפות בפירוט התשלומים, להתאים את [[הגדרות סינון אישיות|הגדרות הסינון]] לצרכים שלכם, ולפנות לצוות התמיכה של נטפרי דרך '[[מערכת הפניות של נטפרי|מערכת הפניות]]'.

===מערכת הפניות===
מערכת הפניות היא הדרך המומלצת ליצירת קשר עם צוות התמיכה והשירות של נטפרי, הכניסה למערכת הפניות היא דרך האיזור האישי או דרך [[פנל ניהול מהיר|פנל הניהול]] המופיע בצד ימין של דף האינטרנט. להרחבה ראה [[מערכת הפניות של נטפרי|כאן]]

===תקלות ופתרונות===
לתיקון בעיות טכניות שמונע את כל הגלישה או רק גלישה חלקית או שימוש בתוכנה, ביצעו את השלבים הבאים שלב אחר שלב:
# השתמשו בבודק בעיות נפוצות האוטומטי, ע"י הקלדת <bdi>[http://414.co.il 414.co.il]</bdi> בדפדפן.
# כנסו לדף [[תקלות ופתרונן]] ובידקו אם מופיע שמה פתרון לתקלה.
# שילחו פניה לנטפרי דרך [[מערכת הפניות של נטפרי|מערכת הפניות]] בצירוף הקלטת תעבורה, לפרטים נוספים על הקלטת תעבורה [[התמודדות עם תקלות|ראה כאן]].

Welcome to NetFree - A guide for new users

2018-10-16T13:58:38Z

Elisuf:

<div lang="en" dir="ltr">
''' A brief synopsis of the NetFree functions to enable new users to familiarize themselves with the system: '''

===Payment===

There are two ways to subscribe to NetFree,
* ISP
Through an ISP (Internet Service Provider) who will provide an internet connection that is filtered
at source, This option is currently available in Eretz Yisroel only. <br />

The monthly payment for the internet connection will then be divided into two components:
# Payment to the ISP for the browsing package.
# Payment to NetFree for the filtering service: 15₪ per month

* [[NetFree VPN| VPN ]]
The internet connection is provided by an independent provider, and the filtering service is provided by NetFree by using a VPN connection which incurs a monthly payment of 20₪ or 30₪ depending on the server that is being used. The payment will have to be setup directly with NetFree [https://netfree.link/user/#/user/payment here] and is generally taken from a Credit or Debit card.
If you are unable to provide a payment card there is an option to pay by bank transfer, the minimum amount for a single transfer is 90 ₪, for more details click on "''If you cannot set up credit card payment, click here to set up bank transfer
'' " on the
[https://netfree.link/user/#/user/payment billing information page]
in your account.

===The Filter===

'''Image Filtering''' As each webpage is opened, all images on the page are automatically sent to be reviewed by a team in the far east, and are only displayed on the page once they have been approved. For more details see [[Photo filtering|here]].<br />

'''Site Filter''' The websites are filtered on a whitelist basis, this means that only sites that have been manually checked and found to comply to the Netspark criteria will be accessible, and will still be subject to [[Word filtering|real time content filtering]] which will remove any questionable content from within the page. In event that a site has been found to be inappropriate a block page will be displayed with a message '''We've reviewed this site but unfortunately it contains improper content'''. In the event that you receive a message '''This site has not yet been reviewed.''' then you can request to have it checked through the [[NetFree's Support System|support system]]

Please note that sometimes the block may be due to the customer's personal settings, or their communities specific restrictions, in which case the message '''Closed in accordance with the category list in your account settings.''' will appear.

===Video Clips===
Any Video clips will only be allowed by individual request which will reduce points from the customers account, all requested clips will be carefully checked for inappropriate content prior to approval. Only videos hosted by Hidabroot, Vimeo or YouTube can be requested, this includes videos from the
above sources which are embedded in other approved sites. For more details see [[Video filtering|here]]

===שיתוף ציבורי===
קבצים ששותפו באתרי שיתוף ציבורי כגון גוגל דרייב דרופבוקס ומגה חסומים בנטפרי, וניתן להשתמש בהם לשיתוף פרטי בלבד. [[שיתוף והעברת קבצים בנטפרי|להוראות והרחבה, ראה כאן]].

===נקודות===
כל משתמש מקבל 15 נקודות לחודש, שמתאפסות בתחילת כל חודש.
ישנם פניות שניתן לשלוח רק בצירוף נקודה והם:
*בקשת בדיקת אתר/סרטון
*שינוי הגדרות סינון אישיות
*שירות גוי של אינטרנט
יצוין, כי כל פניה בנושא אחר אינה מצריכה נקודות כלל.

בנוסף הנקודות משמשות לקביעת סדר העדיפות של מערכת נטפרי בטיפול בפניות, דהיינו, פניות שיצורפו להן 3 נקודות ימוקמו בראש התור, אחריהן פניות עם 2 נקודות, ולאחריהן פניות עם נקודה אחת, ולאחריהן פניות ללא נקודות כלל. כך שבמידה והפניה דחופה מומלץ לדרג ב-3 נקודות.

[[מערכת הפניות של נטפרי#נקודות:|להרחבה בענין הנקודות ראה כאן]].

===האיזור האישי===
ב'איזור האישי' https://netfree.link/user#/user/info תוכלו לעדכן את פרטיכם האישיים, להגדיר אמצעי תשלום ולצפות בפירוט התשלומים, להתאים את [[הגדרות סינון אישיות|הגדרות הסינון]] לצרכים שלכם, ולפנות לצוות התמיכה של נטפרי דרך '[[מערכת הפניות של נטפרי|מערכת הפניות]]'.

===מערכת הפניות===
מערכת הפניות היא הדרך המומלצת ליצירת קשר עם צוות התמיכה והשירות של נטפרי, הכניסה למערכת הפניות היא דרך האיזור האישי או דרך [[פנל ניהול מהיר|פנל הניהול]] המופיע בצד ימין של דף האינטרנט. להרחבה ראה [[מערכת הפניות של נטפרי|כאן]]

===תקלות ופתרונות===
לתיקון בעיות טכניות שמונע את כל הגלישה או רק גלישה חלקית או שימוש בתוכנה, ביצעו את השלבים הבאים שלב אחר שלב:
# השתמשו בבודק בעיות נפוצות האוטומטי, ע"י הקלדת <bdi>[http://414.co.il 414.co.il]</bdi> בדפדפן.
# כנסו לדף [[תקלות ופתרונן]] ובידקו אם מופיע שמה פתרון לתקלה.
# שילחו פניה לנטפרי דרך [[מערכת הפניות של נטפרי|מערכת הפניות]] בצירוף הקלטת תעבורה, לפרטים נוספים על הקלטת תעבורה [[התמודדות עם תקלות|ראה כאן]].

Video filtering

2018-10-16T13:55:19Z

Elisuf: link at top of page

<div lang="en" dir="ltr">
<small>''[[NetFriends|Home Page]] > [[NetFree]] > Video filtering''</small>
[[קובץ:Video.jpg|ממוזער|שלח וידאו לבדיקה]]
<sup>1</sup>Any video that has not been checked will have a button "שלח את הוידאו לבדיקה" . By clicking on the button you will be directed to the [[NetFree's Support System|Support Team]] where you will be able to ask for the video to be checked . If in your [[Personal Filter Settings|Personal Filter Settings]] you have chosen for the 'Video' category to be blocked , the button will not appear on any video.

Any Video that is sent to be checked will be reviewed by one of the Netfree team. If the video is found to comply with the NetFree guidelines it will be allowed for access by all NetFree users. In the event that the Video is found to be inappropriate it will no longer have a request button and will just show a NetFree icon showing that it is not open for requests.<br />

All videos that have been approved by NetFree can be found on the 'Video Tov' website, at the address http://video-tov.ml/.<br />
('Video-Tov' is an independent project which was setup by NetFree users)

----
<sup>1</sup> Currently only the following video hosting sites are supported:
* http://www.youtube.com/
* http://vimeo.com/
* https://www.hidabroot.org/ Click on the '''Download''' button or on the link that appears under the clip
* https://www.93fm.co.il/ A request can be send with the webpage url.

Video filtering

2018-10-16T13:47:21Z

Elisuf: Translated from Hebrew

<small>''[[NetFriends_(חברי_נטפרי)|עמוד ראשי]] > [[נטפרי]] > סינון וידאו''</small>
<div lang="en" dir="ltr">
[[קובץ:Video.jpg|ממוזער|שלח וידאו לבדיקה]]
<sup>1</sup>Any video that has not been checked will have a button "שלח את הוידאו לבדיקה" . By clicking on the button you will be directed to the [[NetFree's Support System|Support Team]] where you will be able to ask for the video to be checked . If in your [[Personal Filter Settings|Personal Filter Settings]] you have chosen for the 'Video' category to be blocked , the button will not appear on any video.

Any Video that is sent to be checked will be reviewed by one of the Netfree team. If the video is found to comply with the NetFree guidelines it will be allowed for access by all NetFree users. In the event that the Video is found to be inappropriate it will no longer have a request button and will just show a NetFree icon showing that it is not open for requests.<br />

All videos that have been approved by NetFree can be found on the 'Video Tov' website, at the address http://video-tov.ml/.<br />
('Video-Tov' is an independent project which was setup by NetFree users)

----
<sup>1</sup> Currently only the following video hosting sites are supported:
* http://www.youtube.com/
* http://vimeo.com/
* https://www.hidabroot.org/ Click on the '''Download''' button or on the link that appears under the clip
* https://www.93fm.co.il/ A request can be send with the webpage url.