הצגת המקור של הדף "Diagnosing Internet connection problems"

{{he|אבחון בעיות התחברות לאינטרנט}}
{{Navigation|Bugs and their solutions}}

The Internet flows to the computer using the following components, in this order: Software > Computer > Router | NetStick > Internet Service Provider > Netfree Filter > Internet Service Provider > Website. Failure of one of the components can cause an Internet connection problem, in the following tutorial we will help how to find the problematic component in the chain.

==Diagnosis by PING test==
The easiest way to diagnose Internet connection problems and whether this is related to NetFree is by checking PING:

First we open the command line window by searching in start the word<code>cmd</code>, Or alternatively by the Windows key + R key, And in the field <code>open</code> enter <code>cmd</code>.

In the window that opens write <code>ping 8.8.8.8</code> and press 'Enter'.

The normal result of ping 8.8.8.8 is like this 4 times:

[[קובץ:פינג_תקין.png|לא ממוסגר|327x327 פיקסלים]]

<code>Reply from '''8.8.8.8''': bytes=32 time=153ms TTL=109</code>

(In bytes=  time=  TTL= Any number can come up).

===In case the ping result is correct:===
It is usually "unrelated" to the provider (unless the [[WiFree Software]] blockes it because you are not connected to NetFree)]], in such situation you should try to diagnose the problem by [[Diagnosing Internet connection problems#Diagnosis by error message in browser|the message that appears in the browser when trying to browse any site]], and by It (or if the following error message does not follow the instruction) perform one or more of the following:

#'''Check for additional filtering software on your computer (Nativ / K9 / Etrog / Rimon / Gentec / Techloq etc.) and remove it.'''
#'''[[Disable antivirus protection]]'''.
#'''[[Canceling Proxy Settings]]'''.
#'''[[Dns problems|Set up DNS for Google DNS.]]'''
#'''[[Disable IPV6]]'''.
#'''Beyond these, contact a computer technician'''
 
'''Note!''' When the command was incorrectly typed, the result will be: 

<code>XXX is not recognized as an internal or external command, operable program or batch file.</code>

===In case the ping result is invalid===
And one of the following options appears '''then the problem has nothing to do with Netfrey''':

'''When there is no internet connection, you get:'''

<code>PING: transmit failed. General failure.</code>

'''When there is a problem with the [[Guidance for configuring netstick|Netstick settings] or the router you get this line 4 times:'''

<code>Reply from *.*.*.*: Destination net unreachable</code>

'''When there is no good reception or when there is a problem with [[Guidance for configuring netstick|Netstick settings]] you get this line 4 times'''

<code>Request timed out.</code>

==Diagnosis by error message in browser==
First, open the browser, try to access any site, and check what error message appears in the browser (the tutorial here is based on the common chrome browser error messages) and accordingly we will try to find the appropriate solution and what component is related to it:

===No internet connection===
[[קובץ:שגיאת אין חיבור לאינטרנט.png|לא ממוסגר|327x327 פיקסלים]] 

'''- Problem with the Internet line itself or the problem of the router / netstick connection to the computer (should have an invalid ping result)-''' Not related to NetFree at all.

===Your connection is not private===
[[קובץ:שגיאת החיבור אינו פרטי 1.png|לא ממוסגר|327x327 פיקסלים]]

'''- Software problem -''' Netfrey's [[Security certificate]] must be installed, and if the problem still exists, follow the instructions in the article [[Possible problems with installing a certificate| "Possible Certificate Installation Problems"]]

===This site cannot provide a secure connection===
[[קובץ:שגיאת אתר זה לא יכול לספק חיבור מאובטח.png|לא ממוסגר|327x327px]] 

'''- Software problem -''' If ESET Anti-Virus is installed, follow the instructions in the article [[Installation of Certificate in NOD32 Antivirus Software| 'Installing Certificate in Anti-Virus 32 - NOD32']]. 

===Internet access is blocked===
[[קובץ:שגיאת הגישה לאינטרנט חסומה.png|לא ממוסגר|327x327px]]

'''- Software problem -''' If you have wifree software installed on your computer, follow the instructions in the article "[[WiFree Software#In case of obstruction| Wifree Software - Blocking"]]. If you do not have WiFree software installed on your computer, the problem is not related to NetFree and you should try [[Disable antivirus protection| disable and / or remove antivirus software]] as well as disable firewall.