Bugs and their solutions - היסטוריית גרסאות

יעקב ב: /* No Internet Access in WSL + WiFree3 */

2025-06-05T11:47:28Z

No Internet Access in WSL + WiFree3

→ הגרסה הקודמת		גרסה מ־11:47, 5 ביוני 2025
שורה 191:		שורה 191:
	It should return the current networking mode, which should now be virtioproxy.<br>		It should return the current networking mode, which should now be virtioproxy.<br>

	If you don’t have the WSL Settings app, refer to [[~~Wsl_network_settings_for_wifree~~\|'''this guide''']] on how to set it manually.<br>		If you don’t have the WSL Settings app, refer to [[Wsl_network_settings_for_wifree3\|'''this guide''']] on how to set it manually.<br>

יעקב ב ב־11:47, 5 ביוני 2025

2025-06-05T11:47:01Z

→ הגרסה הקודמת		גרסה מ־11:47, 5 ביוני 2025
שורה 191:		שורה 191:
	It should return the current networking mode, which should now be virtioproxy.<br>		It should return the current networking mode, which should now be virtioproxy.<br>

	If you don’t have the WSL Settings app, refer to this guide on how to set it manually.<br>		If you don’t have the WSL Settings app, refer to [[Wsl_network_settings_for_wifree\|'''this guide''']] on how to set it manually.<br>

יעקב ב: /* No Internet Access in WSL + WiFree3 */ פסקה חדשה

2025-06-05T11:28:15Z

No Internet Access in WSL + WiFree3: פסקה חדשה

→ הגרסה הקודמת		גרסה מ־11:28, 5 ביוני 2025
שורה 170:		שורה 170:

	{{תבנית:הוספת_נושא}}		{{תבנית:הוספת_נושא}}

			== No Internet Access in WSL + WiFree3 ==

			Description: When connected to the NetFree filter via the WiFree3 application, there is no internet access in WSL.
			<br>
			Solution: Set the WSL networking mode to virtioproxy.<br>
			How to do it:<br>

			Usually, there's a built-in helper app on your computer for WSL called WSL Settings. You can search for it in the Start menu.<br>

			In the app, go to the Networking tab. At the top, under Networking Mode, select virtioproxy.<br>

			Then, completely shut down all instances of WSL by running this command in the Windows Command Prompt (cmd):<br>

			wsl --shutdown
			Restart WSL and check if the issue is resolved.<br>

			To confirm that the setting was applied, run this command:<br>
			wsl wslinfo --networking-mode
			It should return the current networking mode, which should now be virtioproxy.<br>

			If you don’t have the WSL Settings app, refer to this guide on how to set it manually.<br>

Chocolate ב־20:31, 22 במרץ 2024

2024-03-22T20:31:58Z

שלמה: fix: use {{he}} for link to hebrew page instead of {{en}} (דרך WP:JWB)

2023-08-17T04:10:47Z

fix: use {{he}} for link to hebrew page instead of {{en}} (דרך WP:JWB)

→ הגרסה הקודמת		גרסה מ־04:10, 17 באוגוסט 2023
שורה 1:		שורה 1:
	{{En\|תקלות ופתרונן}}		{{he\|תקלות ופתרונן}}
	{{Navigation}}		{{Navigation}}

DovidStroh ב־19:46, 13 ביולי 2023

2023-07-13T19:46:25Z

→ הגרסה הקודמת		גרסה מ־19:46, 13 ביולי 2023
שורה 128:		שורה 128:

	Filter setting in [[Personal Filter Settings#Additional settings\|Personal Filter Settings]] must be set to '''Prevent warning for possible corrupted files'''.		Filter setting in [[Personal Filter Settings#Additional settings\|Personal Filter Settings]] must be set to '''Prevent warning for possible corrupted files'''.

	~~===Playing video files on the TorahAnytime site===~~

	'''Description:''' The video files on this site are streamed by default through the Vimeo site, but for the benefit of various filter users, the site is set to recognize that if the video address is blocked, it is automatically redirected to their server instead of to Vimeo.<br>
	~~In NetFree, this redirection does not work, so you have to send a separate request for each video (like [[Using the Vimeo site with NetFree\|all other Vimeo videos]]).~~

	~~'''Solution:''' Install [https://chrome.google.com/webstore/detail/watch-torahanytime-videos/kaplhmibaafolgbldcekjpginhpclajg this extension].~~

	=== The connection has been disconnected from the NetFree account ===		=== The connection has been disconnected from the NetFree account ===

שלו': /* FileZilla can not connect to FTP */

2021-10-08T05:12:51Z

FileZilla can not connect to FTP

→ הגרסה הקודמת		גרסה מ־05:12, 8 באוקטובר 2021
שורה 39:		שורה 39:
	Description: The software is written in a way that it tries to connect to TLS and it encounters an error.		Description: The software is written in a way that it tries to connect to TLS and it encounters an error.

	Solution: Configure the FTP connection to be a simple connection without security, [https://netfree.link/upload-file/~~1680ce024e5abd3e39fc7990061b42215b67f9a4~~ as shown on this screenshot]. If this does not work, [[NetFree's Support System#Internet traffic recording\|record traffic]] and addd it to a support ticket.		Solution: Configure the FTP connection to be a simple connection without security, [https://netfree.link/upload-file/8b5c17abba06b26f63ad40fc70fbe0d0e941305d as shown on this screenshot]. If this does not work, [[NetFree's Support System#Internet traffic recording\|record traffic]] and addd it to a support ticket.


	=== Visual Studio failed to publish to ftp ===		=== Visual Studio failed to publish to ftp ===

שלו': /* Windows updates is blocked */

2021-10-08T05:11:06Z

Windows updates is blocked

→ הגרסה הקודמת		גרסה מ־05:11, 8 באוקטובר 2021
שורה 26:		שורה 26:
	===Windows updates is blocked===		===Windows updates is blocked===

	By default, windows updates are blocked via RL ~~or Sim Kosher on a cellular connection~~, for the purpose of saving network traffic, to change the setting contact the provider, although not recommended, as this can use up a tremendous amount of data. (You can check if this is a problem caused by the personal filter settings or caused by the ISP by accessing this link http://update.microsoft.com/test, if it appears 404, it's not a vendor's block).		By default, windows updates are blocked via RL, for the purpose of saving network traffic, to change the setting contact the provider, although not recommended, as this can use up a tremendous amount of data. (You can check if this is a problem caused by the personal filter settings or caused by the ISP by accessing this link http://update.microsoft.com/test, if it appears 404, it's not a vendor's block).

	=== A CAPTCHA image does not come back from the test ===		=== A CAPTCHA image does not come back from the test ===

יהודה ב־11:57, 16 בפברואר 2020

2020-02-16T11:57:25Z

→ הגרסה הקודמת		גרסה מ־11:57, 16 בפברואר 2020
שורה 173:		שורה 173:
	The problem is that the store is closed in NetFree.		The problem is that the store is closed in NetFree.

	The solution to this is to log in[https://www.microsoft.com/he-il/p/%d7%a2%d7%a8%d7%9b%d7%aa-%d7%97%d7%95%d7%95%d7%99%d7%94-%d7%9e%d7%a7%d7%95%d7%9e%d7%99%d7%aa-%d7%a2%d7%91%d7%a8%d7%99%d7%aa/9nb6zfnd5hcq?activetab=pivot:overviewtab here] and click "Get" and when the store opens, click on "Get" again.		The solution to this is to log in [https://www.microsoft.com/he-il/p/%d7%a2%d7%a8%d7%9b%d7%aa-%d7%97%d7%95%d7%95%d7%99%d7%94-%d7%9e%d7%a7%d7%95%d7%9e%d7%99%d7%aa-%d7%a2%d7%91%d7%a8%d7%99%d7%aa/9nb6zfnd5hcq?activetab=pivot:overviewtab here] and click "Get" and when the store opens, click on "Get" again.

	<small>On the same site, all apps that are approved by NetFree can be downloaded by finding them and clicking "Get" (this way the store opens on the page of the app and is not blocked by NetFree).</small>		<small>On the same site, all apps that are approved by NetFree can be downloaded by finding them and clicking "Get" (this way the store opens on the page of the app and is not blocked by NetFree).</small>

	{{תבנית:הוספת_נושא}}		{{תבנית:הוספת_נושא}}

יהודה ב־11:55, 16 בפברואר 2020

2020-02-16T11:55:41Z

→ הגרסה הקודמת		גרסה מ־20:31, 22 במרץ 2024
שורה 30:		שורה 30:
	=== A CAPTCHA image does not come back from the test ===		=== A CAPTCHA image does not come back from the test ===

	Description: There are various sites that, in order to ensure that the answer is not generated by a computer, ~~they~~ use a captcha image that includes letters or numbers that appear distorted on the screen and the user has to identify them and type them. These images usually change each time the images on the page are refreshed, so if the image is set to be sent to the test, then it will always appear fuzzy due to the [[Image Filter#Images that return from checking-auto refresh\| image refresh mechanism]].		Description: There are various sites that, in order to ensure that the answer is not generated by a computer, use a captcha image that includes letters or numbers that appear distorted on the screen, and the user has to identify them and type them. These images usually change each time the images on the page are refreshed, so if the image is set to be sent to the test, then it will always appear fuzzy due to the [[Image Filter#Images that return from checking-auto refresh\| image refresh mechanism]].

	Solution: You must send a ticket via [[NetFree's Support System]] with the link of the variable image. It is better to also send the address of the page itself.		Solution: You must send a ticket via [[NetFree's Support System]] with the link to the variable image. It is better to also send the address of the page itself.


שורה 39:		שורה 39:
	Description: The software is written in a way that it tries to connect to TLS and it encounters an error.		Description: The software is written in a way that it tries to connect to TLS and it encounters an error.

	Solution: Configure the FTP connection to be a simple connection without security, [https://netfree.link/upload-file/8b5c17abba06b26f63ad40fc70fbe0d0e941305d as shown on this screenshot]. If this does not work, [[NetFree's Support System#Internet traffic recording\|record traffic]] and ~~addd~~ it to a support ticket.		Solution: Configure the FTP connection to be a simple connection without security, [https://netfree.link/upload-file/8b5c17abba06b26f63ad40fc70fbe0d0e941305d as shown on this screenshot]. If this does not work, [[NetFree's Support System#Internet traffic recording\|record traffic]] and add it to a support ticket.

	=== Visual Studio failed to publish to ~~ftp~~ ===		=== Visual Studio failed to publish to FTP ===

	Description: This is a problem when network works with NAT.		Description: This is a problem when the network works with NAT.

	Solution: Set FTP to work in passive mode.		Solution: Set FTP to work in passive mode.
שורה 72:		שורה 72:
	=== Installation of Autodesk software is stalled ===		=== Installation of Autodesk software is stalled ===

	Description: When you try to install the software, installation takes a lot of time ~~trying~~ to download the software. The problem is that the installer does not trust NetFree's [[Security certificate]].		Description: When you try to install the software, installation takes a lot of time to download the software. The problem is that the installer does not trust NetFree's [[Security certificate]].

	Solution: Software must be downloaded through one of the following sites:		Solution: Software must be downloaded through one of the following sites:
שורה 82:		שורה 82:
	=== Problems connecting to SIP via the Zoiper software ===		=== Problems connecting to SIP via the Zoiper software ===

	Description: The software tries to connect to the SIP server via a port ~~which~~ is not 5060 and therefore it is blocked.		Description: The software tries to connect to the SIP server via a port that is not 5060 and therefore it is blocked.

	Solution: Set the domain of the SIP server with a port for example domain.com:5060		Solution: Set the domain of the SIP server with a port for example domain.com:5060
שורה 90:		שורה 90:


	Please download in ~~html~~ format.		Please download it in HTML format.

	As of today it appears as '''<u><small>PRINT BOARDING CARD DIRECTLY</small></u>'''.		As of today it appears as '''<u><small>PRINT BOARDING CARD DIRECTLY</small></u>'''.
שורה 111:		שורה 111:
	=== Inappropriate user images are displayed on Skype ===		=== Inappropriate user images are displayed on Skype ===

	Description: This usually happens to someone who goes from another web to NetFree, and user photos ~~were~~ saved on his computer, and he wants it to be filtered.		Description: This usually happens to someone who goes from another web to NetFree, and user photos are saved on his computer, and he wants it to be filtered.

	Solution: Close Skype. ~~And change~~ the name of this folder C:\Users\@user\AppData\Roaming\Skype To another name when @user is your Windows user name, and turn on Skype again, you will need to reconnect with a username and password, then the pictures will be filtered.		Solution: Close Skype. Change the name of this folder C:\Users\@user\AppData\Roaming\Skype To another name when @user is your Windows user name, and turn on Skype again, you will need to reconnect with a username and password, and then the pictures will be filtered.


שורה 119:		שורה 119:
	=== Downloads from the freepik.com site are blocked due to a lot of downloads with shared IP ===		=== Downloads from the freepik.com site are blocked due to a lot of downloads with shared IP ===

	You must create a user account on their website and download via your account.		You must create a user account on their website and download it via your account.

	===Connecting to remote cameras is blocked after a while and needs to be reopened from time to time===		===Connecting to remote cameras is blocked after a while and needs to be reopened from time to time===

	The reason is ~~because~~ the remote cameras do not have a fixed IP and every time the IP changes NetFree has to open the new IP. The solution is to set up a network of remote cameras with a fixed IP.		The reason is that the remote cameras do not have a fixed IP and every time the IP changes NetFree has to open the new IP. The solution is to set up a network of remote cameras with a fixed IP.

	===The credit card details of Isracard credit cards cannot be viewed===		===The credit card details of Isracard credit cards cannot be viewed===
שורה 134:		שורה 134:
	1) The connection was disconnected by human interaction on the page of [https://netfree.link/user#/user/filter-settings filter-settings]] (Or by a community manager) intentionally or accidentally. If so, it can be reconnected like a new connection.		1) The connection was disconnected by human interaction on the page of [https://netfree.link/user#/user/filter-settings filter-settings]] (Or by a community manager) intentionally or accidentally. If so, it can be reconnected like a new connection.

	2) Connection was inactive for a month, connections are automatically disconnected from the account if not used for a month (except VPN connections), in this case it can also be reconnected.		2) Connection was inactive for a month, connections are automatically disconnected from the account if not used for a month (except VPN connections), in this case, it can also be reconnected.

	3) When there is a minus in your account and no payment method is specified within 15 days, the connection is disconnected from the account, and can not be reconnected to the account until after a payment method has been updated.		3) When there is a minus in your account and no payment method is specified within 15 days, the connection is disconnected from the account, and can not be reconnected to the account until after a payment method has been updated.

	===Unsubscribe from distributions list===		===Unsubscribe from distributions list===
	In cases where the Unsubscribe link cannot be accessed because the site is blocked in NetFree or in the ~~users~~ account,		In cases where the Unsubscribe link cannot be accessed because the site is blocked in NetFree or in the user account,

	You can set a deletion rule in your email that will ~~automaticly~~ run when you receive an email from a specific address. [[Remove from mailing list\|Click here for instructions]].		You can set a deletion rule in your email that will automatically run when you receive an email from a specific address. [[Remove from mailing list\|Click here for instructions]].

	===Robot blocking on Chinese shopping sites===		===Robot blocking on Chinese shopping sites===
שורה 150:		שורה 150:
	If you encounter an error that is not listed here, you should contact[[NetFree's Support System]] Using this guide [[Dealing with closures]].		If you encounter an error that is not listed here, you should contact[[NetFree's Support System]] Using this guide [[Dealing with closures]].

	In addition you can ask questions in [http://en.forum.netfree.link/ NetFree's English users Forum] or in [[http://forum.netfree.link/ the Hebrew Forum]].		In addition, you can ask questions in [http://en.forum.netfree.link/ NetFree's English users Forum] or in [[http://forum.netfree.link/ the Hebrew Forum]].

	==External links==		==External links==
שורה 161:		שורה 161:
	When buying a new computer from abroad it usually comes in English.		When buying a new computer from abroad it usually comes in English.

	~~In order to~~ also be in Hebrew, you need to download a language kit through the Microsoft store.		To also be in Hebrew, you need to download a language kit through the Microsoft store.

	The problem is that the store is closed in NetFree.		The problem is that the store is closed in NetFree.

→ הגרסה הקודמת		גרסה מ־11:55, 16 בפברואר 2020
שורה 10:		שורה 10:
	===A site that suddenly does not open===		===A site that suddenly does not open===

	Description: The site does not open at all and there ~~are~~ no blockage page of NetFree.		Description: The site does not open at all and there is no blockage page from NetFree.

	Solutions: Check whether the site works well through another browser or through Chrome's "incognito window.". if it does work [[Clearing Cache memory\|clear the 'cache' memory in the browser]]. If it does not help, check if the site is active through this site. https://check-host.net/check-http, also try to [[Canceling Proxy Settings\|Canceling Proxy Settings]] if these settings are available.		Solutions: Check whether the site works well through another browser or through Chrome's "incognito window.". if it does work [[Clearing Cache memory\|clear the 'cache' memory in the browser]]. If it does not help, check if the site is active through this site. https://check-host.net/check-http, also try to [[Canceling Proxy Settings\|Canceling Proxy Settings]] if these settings are available.
שורה 16:		שורה 16:
	=== Unable to send email through software for RL client ===		=== Unable to send email through software for RL client ===

	Description: The software is trying to send email via SMTP and it encounters a TIMEOUT error. It happens ~~to doubt that~~ RL ~~is blocking~~ sending emails.		Description: The software is trying to send email via SMTP and it encounters a TIMEOUT error. It happens because the ISP - RL, blocks sending emails.

	Solution: Contact RL to fix the issue.		Solution: Contact RL to fix the issue.
שורה 26:		שורה 26:
	===Windows updates is blocked===		===Windows updates is blocked===

	By default, windows updates are blocked via RL or Sim Kosher on a cellular connection, for the purpose of saving network traffic, to change the setting contact the provider (You can check if this is a problem caused by the personal filter settings or caused by the ISP by accessing this link http://update.microsoft.com/test, if it appears 404, it's not a vendor's block).		By default, windows updates are blocked via RL or Sim Kosher on a cellular connection, for the purpose of saving network traffic, to change the setting contact the provider, although not recommended, as this can use up a tremendous amount of data. (You can check if this is a problem caused by the personal filter settings or caused by the ISP by accessing this link http://update.microsoft.com/test, if it appears 404, it's not a vendor's block).

	=== A CAPTCHA image does not come back from the test ===		=== A CAPTCHA image does not come back from the test ===

	Description: There are various sites that, in order to ensure that the answer is not generated by a computer, they use a captcha image that includes letters or numbers that appear distorted on the screen and the user has to identify them and type them. These images usually change ~~with~~ each ~~refresh of~~ the images on the page, so if the image is set to be sent to the test, then it will always appear fuzzy due to the [[Image Filter#Images that return from checking-auto refresh\| image refresh mechanism]].		Description: There are various sites that, in order to ensure that the answer is not generated by a computer, they use a captcha image that includes letters or numbers that appear distorted on the screen and the user has to identify them and type them. These images usually change each time the images on the page are refreshed, so if the image is set to be sent to the test, then it will always appear fuzzy due to the [[Image Filter#Images that return from checking-auto refresh\| image refresh mechanism]].

	Solution: You must send a ticket via [[NetFree's Support System]] with the link of the variable image. It is better also to send the address of the page itself.		Solution: You must send a ticket via [[NetFree's Support System]] with the link of the variable image. It is better to also send the address of the page itself.


	=== FileZilla can not connect to FTP ===		=== FileZilla can not connect to FTP ===

	Description: The software is ~~writen~~ in a way that it tries to connect to TLS~~. And~~ it ~~encountered~~ an error.		Description: The software is written in a way that it tries to connect to TLS and it encounters an error.

	Solution: Configure the FTP connection to be a simple connection without security, [https://netfree.link/upload-file/1680ce024e5abd3e39fc7990061b42215b67f9a4 as shown on this screenshot]. If this does not work, [[NetFree's Support System#Internet traffic recording\|record traffic]] and ~~send for~~ support.		Solution: Configure the FTP connection to be a simple connection without security, [https://netfree.link/upload-file/1680ce024e5abd3e39fc7990061b42215b67f9a4 as shown on this screenshot]. If this does not work, [[NetFree's Support System#Internet traffic recording\|record traffic]] and addd it to a support ticket.


שורה 68:		שורה 68:
	Description: When you sign in to secure sites, a message pops up that the site is not trusted.		Description: When you sign in to secure sites, a message pops up that the site is not trusted.

	Solution: You must add the security certificate to antivirus, or cancel the certificate checking, [[Installation of Certificate in NOD32 Antivirus Software\|Detailed instructions are here]].		Solution: You must add the security certificate to the antivirus, or cancel the certificate checking, [[Installation of Certificate in NOD32 Antivirus Software\|Detailed instructions are here]].


שורה 118:		שורה 118:


	=== Downloads from the freepik.com site are blocked due to lot of downloads with shared IP ===		=== Downloads from the freepik.com site are blocked due to a lot of downloads with shared IP ===

	You must create a user account on their website and download via your account.		You must create a user account on their website and download via your account.
שורה 138:		שורה 138:

	=== The connection has been disconnected from the NetFree account ===		=== The connection has been disconnected from the NetFree account ===
	It may be ~~for~~ the following reasons:		It may be because of one of the following reasons:

	1) The connection was disconnected by human ~~action~~ on the page of [https://netfree.link/user#/user/filter-settings filter-settings]] (Or by a community manager) ~~Intentionally~~ or accidentally, it can be reconnected like a new connection.		1) The connection was disconnected by human interaction on the page of [https://netfree.link/user#/user/filter-settings filter-settings]] (Or by a community manager) intentionally or accidentally. If so, it can be reconnected like a new connection.

	2) Connection was inactive for a month, connections are automatically disconnected from the account if not used for a month (except VPN connections), in this case it can also be reconnected.		2) Connection was inactive for a month, connections are automatically disconnected from the account if not used for a month (except VPN connections), in this case it can also be reconnected.
שורה 169:		שורה 169:
	When buying a new computer from abroad it usually comes in English.		When buying a new computer from abroad it usually comes in English.

	In order to also be in Hebrew, you need to download a language kit through the ~~store - microsoft~~ store.		In order to also be in Hebrew, you need to download a language kit through the Microsoft store.

	The problem is that the ~~shop~~ is closed in NetFree.		The problem is that the store is closed in NetFree.

	The solution to this is to log in[https://www.microsoft.com/he-il/p/%d7%a2%d7%a8%d7%9b%d7%aa-%d7%97%d7%95%d7%95%d7%99%d7%94-%d7%9e%d7%a7%d7%95%d7%9e%d7%99%d7%aa-%d7%a2%d7%91%d7%a8%d7%99%d7%aa/9nb6zfnd5hcq?activetab=pivot:overviewtab here] and click "Get" and ~~then~~ the store opens, ~~there~~ click on "Get" again.		The solution to this is to log in[https://www.microsoft.com/he-il/p/%d7%a2%d7%a8%d7%9b%d7%aa-%d7%97%d7%95%d7%95%d7%99%d7%94-%d7%9e%d7%a7%d7%95%d7%9e%d7%99%d7%aa-%d7%a2%d7%91%d7%a8%d7%99%d7%aa/9nb6zfnd5hcq?activetab=pivot:overviewtab here] and click "Get" and when the store opens, click on "Get" again.

	<small>At the same site, all apps approved by NetFree can be downloaded by finding them and clicking "Get" (this way the store opens on ~~thepage~~ of ~~tha~~ app's and is not blocked by NetFree).</small>		<small>On the same site, all apps that are approved by NetFree can be downloaded by finding them and clicking "Get" (this way the store opens on the page of the app and is not blocked by NetFree).</small>

	{{תבנית:הוספת_נושא}}		{{תבנית:הוספת_נושא}}