NetFree's Support System - היסטוריית גרסאות

Beri.zip: ביטול גרסה 17671 של Beri.zip (שיחה)

2025-11-12T19:01:47Z

ביטול גרסה 17671 של Beri.zip (שיחה)

→ הגרסה הקודמת		גרסה מ־19:01, 12 בנובמבר 2025
שורה 19:		שורה 19:
	Typically, standard requests (like opening a website or video) take between a few minutes and an hour for those with two to three points. Single-point requests usually take a few hours (during business hours). However, NetFree doesn't guarantee that requests will be processed within these estimated times.		Typically, standard requests (like opening a website or video) take between a few minutes and an hour for those with two to three points. Single-point requests usually take a few hours (during business hours). However, NetFree doesn't guarantee that requests will be processed within these estimated times.

	More complex requests may take longer to process. You can check if a request is more complex by seeing how NetFree has categorised it (e.g., 'professional handling~~', 'internet goy~~', 'robot', etc.).		More complex requests may take longer to process. You can check if a request is more complex by seeing how NetFree has categorised it (e.g., 'professional handling', 'robot', etc.).

	====Request Handling Time: Estimated Response Time Based on Statistics====		====Request Handling Time: Estimated Response Time Based on Statistics====
שורה 60:		שורה 60:
	===Downloading files===		===Downloading files===
	There are file types that are not supported by auto-filtering, you can send a request to check and open a file as with any site that has not been checked. <br>		There are file types that are not supported by auto-filtering, you can send a request to check and open a file as with any site that has not been checked. <br>
	~~If the file that is blocked is on a blocked site, you can send a request to download the file for you by the '''גוי של אינטרנט'''. Such requests require at least one point~~

	===Requests which do not require points===		===Requests which do not require points===

Beri.zip ב־11:49, 10 בנובמבר 2025

2025-11-10T11:49:31Z

→ הגרסה הקודמת		גרסה מ־11:49, 10 בנובמבר 2025
שורה 19:		שורה 19:
	Typically, standard requests (like opening a website or video) take between a few minutes and an hour for those with two to three points. Single-point requests usually take a few hours (during business hours). However, NetFree doesn't guarantee that requests will be processed within these estimated times.		Typically, standard requests (like opening a website or video) take between a few minutes and an hour for those with two to three points. Single-point requests usually take a few hours (during business hours). However, NetFree doesn't guarantee that requests will be processed within these estimated times.

	More complex requests may take longer to process. You can check if a request is more complex by seeing how NetFree has categorised it (e.g., 'professional handling', 'robot', etc.).		More complex requests may take longer to process. You can check if a request is more complex by seeing how NetFree has categorised it (e.g., 'professional handling', 'internet goy', 'robot', etc.).

	====Request Handling Time: Estimated Response Time Based on Statistics====		====Request Handling Time: Estimated Response Time Based on Statistics====
שורה 60:		שורה 60:
	===Downloading files===		===Downloading files===
	There are file types that are not supported by auto-filtering, you can send a request to check and open a file as with any site that has not been checked. <br>		There are file types that are not supported by auto-filtering, you can send a request to check and open a file as with any site that has not been checked. <br>
			If the file that is blocked is on a blocked site, you can send a request to download the file for you by the '''גוי של אינטרנט'''. Such requests require at least one point

	===Requests which do not require points===		===Requests which do not require points===

משתמש חו"ל: /* Request Processing Time */

2025-11-10T09:26:03Z

Request Processing Time

→ הגרסה הקודמת		גרסה מ־09:26, 10 בנובמבר 2025
שורה 19:		שורה 19:
	Typically, standard requests (like opening a website or video) take between a few minutes and an hour for those with two to three points. Single-point requests usually take a few hours (during business hours). However, NetFree doesn't guarantee that requests will be processed within these estimated times.		Typically, standard requests (like opening a website or video) take between a few minutes and an hour for those with two to three points. Single-point requests usually take a few hours (during business hours). However, NetFree doesn't guarantee that requests will be processed within these estimated times.

	More complex requests may take longer to process. You can check if a request is more complex by seeing how NetFree has categorised it (e.g., 'professional handling~~', 'internet goy~~', 'robot', etc.).		More complex requests may take longer to process. You can check if a request is more complex by seeing how NetFree has categorised it (e.g., 'professional handling', 'robot', etc.).

	====Request Handling Time: Estimated Response Time Based on Statistics====		====Request Handling Time: Estimated Response Time Based on Statistics====

משתמש חו"ל: /* Downloading files */

2025-11-10T09:23:19Z

Downloading files

→ הגרסה הקודמת		גרסה מ־09:23, 10 בנובמבר 2025
שורה 60:		שורה 60:
	===Downloading files===		===Downloading files===
	There are file types that are not supported by auto-filtering, you can send a request to check and open a file as with any site that has not been checked. <br>		There are file types that are not supported by auto-filtering, you can send a request to check and open a file as with any site that has not been checked. <br>
	~~If the file that is blocked is on a blocked site, you can send a request to download the file for you by the '''גוי של אינטרנט'''. Such requests require at least one point~~

	===Requests which do not require points===		===Requests which do not require points===

: /* Request Processing Time */

2025-05-29T17:02:38Z

Request Processing Time

→ הגרסה הקודמת		גרסה מ־17:02, 29 במאי 2025
שורה 20:		שורה 20:

	More complex requests may take longer to process. You can check if a request is more complex by seeing how NetFree has categorised it (e.g., 'professional handling', 'internet goy', 'robot', etc.).		More complex requests may take longer to process. You can check if a request is more complex by seeing how NetFree has categorised it (e.g., 'professional handling', 'internet goy', 'robot', etc.).

			====Request Handling Time: Estimated Response Time Based on Statistics====
			On the submission page, customers will see statistical data regarding the handling times of requests sent at the same time in recent days. This data allows the customer to estimate how long it will currently take to process their request (naturally, this depends on the complexity of the query).

			The data displayed on the main page shows requests that were answered within 5 minutes, and this information changes according to the priority level chosen by the customer. Changing the priority level, based on a points system, will alter the displayed data.

			Clicking "Click here for full data" will open a diagram showing the overall percentage of requests answered within:

			5 minutes
			30 minutes
			1 hour
			3 hours
			1 day
			And those taking over 1 day
			Hovering your mouse over parts of the diagram will show the percentages for that section. In this window, you can also select different priority points to see how the request handling changes according to the chosen priority level.

	===SOS Mode for Urgent Enquiries===		===SOS Mode for Urgent Enquiries===

: /* Points */

2025-05-29T17:00:19Z

Points

→ הגרסה הקודמת		גרסה מ־17:00, 29 במאי 2025
שורה 16:		שורה 16:
	[[קובץ:נקודות.gif\|80px\|לא ממוסגר\|נקודות]]		[[קובץ:נקודות.gif\|80px\|לא ממוסגר\|נקודות]]

	~~The amount of time that it takes for your request to be dealt with~~ (~~checking~~ a ~~site~~ or video) ~~is anywhere from~~ a few minutes to an hour ~~when it is sent~~ with ~~2 or 3~~ points ~~and for~~ requests ~~with 1 point, it~~ usually ~~takes~~ a few hours. (~~within [[NetFree's Support System#Customer Support Opening Hours\|Support Opening Hours]]~~). However, ~~there is no guarantee on~~ NetFree'~~s part to deal with the~~ requests within ~~the above time frame~~.		===Request Processing Time===
			Typically, standard requests (like opening a website or video) take between a few minutes and an hour for those with two to three points. Single-point requests usually take a few hours (during business hours). However, NetFree doesn't guarantee that requests will be processed within these estimated times.

	~~Complicated~~ requests may take longer to ~~deal with, you~~ can ~~see~~ if ~~your~~ request is ~~complicated~~ by ~~looking on top of the request to see~~ how NetFree ~~sees your request~~(~~"Complex Problem" or "Professional Care"~~ etc.).		More complex requests may take longer to process. You can check if a request is more complex by seeing how NetFree has categorised it (e.g., 'professional handling', 'internet goy', 'robot', etc.).

	===SOS Mode for Urgent Enquiries===		===SOS Mode for Urgent Enquiries===

: /* SOS Mode for Urgent Enquiries */

2025-05-29T16:43:22Z

SOS Mode for Urgent Enquiries

→ הגרסה הקודמת		גרסה מ־16:43, 29 במאי 2025
שורה 25:		שורה 25:
	The cost of this service is 30 ILS.		The cost of this service is 30 ILS.
	NetFree will make every effort to call you within 10 minutes of submitting your enquiry. If you do not receive a call within this timeframe, your enquiry will revert to the standard queue, and you will not be charged.		NetFree will make every effort to call you within 10 minutes of submitting your enquiry. If you do not receive a call within this timeframe, your enquiry will revert to the standard queue, and you will not be charged.
	Please note: Payment is for NetFree's commitment to providing a rapid response. Even if we are unable to resolve the issue due to technical limitations, policy, or any other reason, you will still be charged the 30 ILS fee.		Please note: Payment is for NetFree's commitment to providing a rapid response. Even if we are unable to resolve the issue due to technical limitations, policy, or any other reason, you will still be charged the 30 ILS fee
			.
	To activate SOS mode, click the special button that appears at the bottom of an already submitted enquiry page (meaning you should submit the enquiry in the usual way, then re-enter the enquiry and scroll to the bottom of the page).		To activate SOS mode, click the special button that appears at the bottom of an already submitted enquiry page (meaning you should submit the enquiry in the usual way, then re-enter the enquiry and scroll to the bottom of the page).
	Please be aware! This service is experimental, and more frequent bugs and issues may occur at this stage		Please be aware! This service is experimental, and more frequent bugs and issues may occur at this stage

ב־16:42, 29 במאי 2025

2025-05-29T16:42:58Z

→ הגרסה הקודמת		גרסה מ־16:42, 29 במאי 2025
שורה 19:		שורה 19:

	Complicated requests may take longer to deal with, you can see if your request is complicated by looking on top of the request to see how NetFree sees your request("Complex Problem" or "Professional Care" etc.).		Complicated requests may take longer to deal with, you can see if your request is complicated by looking on top of the request to see how NetFree sees your request("Complex Problem" or "Professional Care" etc.).

			===SOS Mode for Urgent Enquiries===
			During periods of high enquiry volume in the system, the time taken to process an enquiry can be significantly extended. Therefore, for urgent cases, there is an SOS mode. When activated, a NetFree support team member will contact you immediately by phone to address your enquiry as quickly as possible.

			The cost of this service is 30 ILS.
			NetFree will make every effort to call you within 10 minutes of submitting your enquiry. If you do not receive a call within this timeframe, your enquiry will revert to the standard queue, and you will not be charged.
			Please note: Payment is for NetFree's commitment to providing a rapid response. Even if we are unable to resolve the issue due to technical limitations, policy, or any other reason, you will still be charged the 30 ILS fee.
			To activate SOS mode, click the special button that appears at the bottom of an already submitted enquiry page (meaning you should submit the enquiry in the usual way, then re-enter the enquiry and scroll to the bottom of the page).
			Please be aware! This service is experimental, and more frequent bugs and issues may occur at this stage

	===Sites===		===Sites===

Chocolate ב־20:34, 22 במרץ 2024

2024-03-22T20:34:20Z

→ הגרסה הקודמת		גרסה מ־20:34, 22 במרץ 2024
שורה 4:		שורה 4:
	{{Navigation}}		{{Navigation}}

	<big>The support system is the preferred communication method for the NetFree team. Any problem - software that does not work, a site that has not yet been checked, or a video that requires checking; or anything that requires the attention of the NetFree team - the support system is the place. Here we will explain how to send a request.</big>		<big>The support system is the preferred communication method for the NetFree team. Any problem - software that does not work, a site that has not yet been checked, a video that requires checking; or anything that requires the attention of the NetFree team - the support system is the place. Here we will explain how to send a request.</big>

	===Access to the support page===		===Access to the support page===
שורה 16:		שורה 16:
	[[קובץ:נקודות.gif\|80px\|לא ממוסגר\|נקודות]]		[[קובץ:נקודות.gif\|80px\|לא ממוסגר\|נקודות]]

	The amount of time that it takes for your request to be dealt with (checking a site or video) is anywhere from a few minutes to an hour when it is sent with 2 or 3 points and for requests with 1 point, it usually takes a few hours. (within [[NetFree's Support System#Customer Support Opening Hours\|Support Opening Hours]]). ~~Though~~ there is no guarantee on NetFree's part to deal with the requests within the above time frame.		The amount of time that it takes for your request to be dealt with (checking a site or video) is anywhere from a few minutes to an hour when it is sent with 2 or 3 points and for requests with 1 point, it usually takes a few hours. (within [[NetFree's Support System#Customer Support Opening Hours\|Support Opening Hours]]). However, there is no guarantee on NetFree's part to deal with the requests within the above time frame.

	Complicated requests may take longer to deal with, you can see if your request is complicated by looking on top of the request to see how NetFree sees your request("Complex Problem" or "Professional Care" etc.).		Complicated requests may take longer to deal with, you can see if your request is complicated by looking on top of the request to see how NetFree sees your request("Complex Problem" or "Professional Care" etc.).
שורה 51:		שורה 51:
	[[קובץ:Buy-credits.png\|ממוזער\|שמאל\|Buying points]]		[[קובץ:Buy-credits.png\|ממוזער\|שמאל\|Buying points]]

	If you have used up all of your points for the month and you would like to send in more requests that need points, there is an option to buy more points. To buy points, either click on the points button under user details, or you can access it directly from the new ticket page via the link just above the message box. you can also access it [https://netfree.link/user#/user/buy-credits here,] then just ~~chose~~ the right package for yourself.		If you have used up all of your points for the month and you would like to send in more requests that need points, there is an option to buy more points. To buy points, either click on the points button under user details, or you can access it directly from the new ticket page via the link just above the message box. you can also access it [https://netfree.link/user#/user/buy-credits here,] then just choose the right package for yourself.

	{\| class="wikitable"		{\| class="wikitable"

Chocolate ב־08:53, 12 במאי 2023

2023-05-12T08:53:26Z

→ הגרסה הקודמת		גרסה מ־08:53, 12 במאי 2023
שורה 4:		שורה 4:
	{{Navigation}}		{{Navigation}}

	<big>The support system is the preferred communication method for the NetFree team. Any problem - software that does not work, a site that has not yet been checked or a video that requires checking; anything that requires the attention of the NetFree team - the support system is the place. Here we will explain how to send a request.</big>		<big>The support system is the preferred communication method for the NetFree team. Any problem - software that does not work, a site that has not yet been checked, or a video that requires checking; or anything that requires the attention of the NetFree team - the support system is the place. Here we will explain how to send a request.</big>

	===Access to the support page===		===Access to the support page===
שורה 10:		שורה 10:

	===Points===		===Points===
	Points is the way you rate the priority of inquiries.		Points are the way you rate the priority of inquiries.

	Every connection that is connected to a NetFree account receives 16 points each month (the points are given at 00:00 UTC), ~~in order~~ to send a request to check sites or videos. (see more about [[NetFree's Support System#Getting more points\|getting more points).]] A request to check a site, video, or to add site to your community, must be sent with at least one point. Requests sent without a point will not be handled! (see more about [[NetFree's Support System#Requests which do not require points\|requests which do not require points.)]]		Every connection that is connected to a NetFree account receives 16 points each month (the points are given at 00:00 UTC), to send a request to check sites or videos. (see more about [[NetFree's Support System#Getting more points\|getting more points).]] A request to check a site, or video, or to add a site to your community, must be sent with at least one point. Requests sent without a point will not be handled! (see more about [[NetFree's Support System#Requests which do not require points\|requests which do not require points.)]]

	[[קובץ:נקודות.gif\|80px\|לא ממוסגר\|נקודות]]		[[קובץ:נקודות.gif\|80px\|לא ממוסגר\|נקודות]]

	The amount of time that it takes for your request to be dealt with (checking a site or video) anywhere from a few minutes to an hour when it is sent with 2 or 3 points and for requests with 1 point, it usually takes a few hours. (within [[NetFree's Support System#Customer Support Opening Hours\|Support Opening Hours]]). Though there is no guarantee on NetFree's part to deal with the requests within the above time frame.		The amount of time that it takes for your request to be dealt with (checking a site or video) is anywhere from a few minutes to an hour when it is sent with 2 or 3 points and for requests with 1 point, it usually takes a few hours. (within [[NetFree's Support System#Customer Support Opening Hours\|Support Opening Hours]]). Though there is no guarantee on NetFree's part to deal with the requests within the above time frame.

	Complicated requests may take longer to deal with, you can see if your request is complicated by looking on top of the request to see how NetFree sees your request("Complex Problem" or "Professional Care" etc.).		Complicated requests may take longer to deal with, you can see if your request is complicated by looking on top of the request to see how NetFree sees your request("Complex Problem" or "Professional Care" etc.).

	===Sites===		===Sites===
	Any website that has not yet been checked will have a link that says "send a request to check"~~, if~~ you click the link you will automatically be transferred to a ticket with that site in the request bar. All you have to do is choose the number of points you would like to use, and give a brief description of the site.		Any website that has not yet been checked will have a link that says "send a request to check" If you click the link you will automatically be transferred to a ticket with that site in the request bar. All you have to do is choose the number of points you would like to use and give a brief description of the site.

	Most of the sites that are approved by NetFree will still have [[Image Filter]], [[Text Filter]], and [[PDF files filtering]]. There are specific sites that have been categorized as totally reliable and clean sites, and they, therefore, do not go through additional filtering. In any case ~~that~~ you come across something inappropriate/mistake, it is recommended to report it through the [[Quick help panel\|panel]]. This type of request automatically receives top priority and it is dealt with as soon as possible (usually within a few minutes).		Most of the sites that are approved by NetFree will still have [[Image Filter]], [[Text Filter]], and [[PDF files filtering\|PDF file filtering]]. There are specific sites that have been categorized as totally reliable and clean sites, and they, therefore, do not go through additional filtering. In any case, if you come across something inappropriate/mistake, it is recommended to report it through the [[Quick help panel\|panel]]. This type of request automatically receives top priority and it is dealt with as soon as possible (usually within a few minutes).

	===Videos===		===Videos===
שורה 40:		שורה 40:
	There are certain requests which do not need any points:		There are certain requests which do not need any points:

	*If you have a problem installing / updating software.		*If you have a problem installing/updating software.
	*If you came across a page that was mistakenly closed by the robot.		*If you came across a page that was mistakenly closed by the robot.
	*A request in any other topic besides checking sites or videos or files that are not filtered automatically		*A request in any other topic besides checking sites or videos or files that are not filtered automatically
שורה 46:		שורה 46:
	These types of requests may be sent in without points.		These types of requests may be sent in without points.

	But in case of an urgent request, it is advisable to send with points to give it a higher priority.		But in case of an urgent request, it is advisable to send it with points to give it a higher priority.

	===Getting more points===		===Getting more points===
שורה 75:		שורה 75:
	===Internet traffic recording===		===Internet traffic recording===
	כדי לפתור בעיה זו יש ללחוץ על '''לחץ כאן כדי להוסיף מידע על התקלה''' ולהשתמש בכלי '''[https://netfree.link/user/#/tools/traffic/record הקלטת תעבורת אינטרנט]''' כפי שמוסבר בדף [[התמודדות עם תקלות]].		כדי לפתור בעיה זו יש ללחוץ על '''לחץ כאן כדי להוסיף מידע על התקלה''' ולהשתמש בכלי '''[https://netfree.link/user/#/tools/traffic/record הקלטת תעבורת אינטרנט]''' כפי שמוסבר בדף [[התמודדות עם תקלות]].
	There are times ~~that~~ a site is open but part of the site uses a different site that is closed, which causes the current site to act strangely. There are times that the pictures of a site are located in a different site and they are therefore not being sent to be checked, even though the current site is open. ~~There are also~~ applications ~~that~~ use sites that have not yet been checked. The common denominator between these is that there is an issue in which the web address can not be easily found and be sent in to be checked.		There are times when a site is open but part of the site uses a different site that is closed, which causes the current site to act strangely. There are times that the pictures of a site are located in a different site and they are therefore not being sent to be checked, even though the current site is open. Some applications use sites that have not yet been checked. The common denominator between these is that there is an issue in which the web address can not be easily found and sent in to be checked.

	To solve this problem, click on '''Click here to add the fault information''' to use the '''''[https://netfree.link/user/#/tools/traffic/record Internet traffic recording]''''' tool, the way it is explained on the [[Dealing with closures]] page.		To solve this problem, click on '''Click here to add the fault information''' to use the '''''[https://netfree.link/user/#/tools/traffic/record Internet traffic recording]''''' tool, the way it is explained on the [[Dealing with closures]] page.
שורה 85:		שורה 85:
	Friday until 12 pm (Israel time), and מוצ"ש from 2 hours after the zman.		Friday until 12 pm (Israel time), and מוצ"ש from 2 hours after the zman.

	'''Fridays and Motzei Shabbat''': From the beginning of Shabbos in Eretz Yisrael until the end, the photo inspection also stops for those who are abroad, because of halachic ~~issue~~ regarding the employment of non-Jewish workers on Shabbos, even though they are abroad.		'''Fridays and Motzei Shabbat''': From the beginning of Shabbos in Eretz Yisrael until the end, the photo inspection also stops for those who are abroad, because of halachic issues regarding the employment of non-Jewish workers on Shabbos, even though they are abroad.

	'''Chol-Hamoed''': see [[NetFree on Chol-Hamoed\|here]].		'''Chol-Hamoed''': see [[NetFree on Chol-Hamoed\|here]].