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| (4 גרסאות ביניים של 2 משתמשים אינן מוצגות) |
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שורה 1: |
| {{עמוד בעברית|איטיות וניתוקים}} | | {{he|איטיות וניתוקים}} |
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| {{קישור אנגלית לתצוגת קריאה}}
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| {{Navigation|Bugs and their solutions}} | | {{Navigation|Bugs and their solutions}} |
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| The Internet consists of the following components. Software> Computer> Router or Netstick> Internet Service Provider> NetFree Filter> Internet Service Provider> Website. <br />
| | ===Solving problems of slowness and disconnections=== |
| Surfing will be as quick as the slowest component in the chain. That means that one slow component is enough for everything to be slow.<br />
| | ''Sorted by frequency of faults'' |
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| [[קובץ:תרשים זרימה.png|600px|לא ממוסגר|תרשים זרימה]]<br />
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| When examining a problem of slowness, one must first examine the most likely factors.
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| ===== The causes of slowness: =====
| | '''If you surf using a netstick:''' |
| '''''WIFI''''' - The main cause of slowness in almost all cases is wireless communication that involves connecting via WIFI or through a mobile Internet (netstick).
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| Wireless communication passes through the air and is therefore subject to interference from many electrical devices, it is very common that wireless communication has low reception, and browsing is sometimes good and sometimes poor, and therefore there are many disconnections. sometimes the netstick maybe faulty.<br />
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| '''''Synchronize settings between carrier and infrastructure''''' - The second factor that can cause slowness is high DSL speed relative to the physical infrastructure capacity, sometimes decreases the speed Strengthens the DSL signal and then the Internet is much more stable and without errors and disconnections.<br />
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| '''''PC or Software''''' - The third factor is computer or software. It is possible that a virus or other software downloads or uploads data to the Internet (possibly updates to Windows) and weighs on the network, as well as try to '''disable the anti-virus web shield and delete cookies'''.<br />
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| '''''Terminal equipment is faulty''''' - Possibly the end equipment is faulty, router / network cable.<br />
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| '''''Other factors''''' - ISP or filter or site. They are the least likely factor that has rapid problems,a and therefore should be tested only after all other possible factors have been examined.
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| =Slow cellular surfing=
| | 1.Check with your ISP that you have not used up the surfing package. |
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| As in general, surfing with a netstick may be less stable than surfing through a wired connection, mobile browsing speed is affected by many factors, and to reach the maximum speed must be trial-and-error.
| | 2.If not, check your reception level, try moving the netstick to another place in the house, where you may have a better reception. |
| | [[Slowness and disconnections - for advanced users#Slow cellular surfing|Click here for more information on slow mobile browsing]] |
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| * '''Reception''' - The quality of the reception depends on many variables, such as the distance between the transmitting antenna and the exact location you are in (in a protected space-ממ"ד, shelter-מקלט, minus floors will usually be poor), the temporary load on the local antenna, LTE antenna support (G4) Winds) and it may be a disruption of reception that can be caused by any electronic device, full reception signal does not necessarily indicate the quality reception.
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| * '''Bandwidth''' - There may be programs that capture Internet traffic such as Windows updates and so on, and in all the resources required for proper surfing,, you can disable the Windows updates in the computer settings itself (more recommended) and the filter settings by blocking the "Windows Update"
| | '''If you are surfing using WiFi:''' |
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| * '''Modem''' - In addition, it depends to a great extent on the quality of the netstick and the reception frequencies it supports (generation 4 is usually recommended for a considerable part of generation 3), also note that you connect to the right network and especially not to the second generation (GPRS / GSM / EDGE) which you can't surfe with them at all.
| | Check if you are not far from the router to make sure the wifi does not affect your browsing. |
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| [[קובץ:טבלת מהירויות.png|600px|טבלת מהירויות]]
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| ===== Tips =====
| | '''If you have anti-virus:''' |
| * Check with the supplier that you have not exceeded the browsing quota included in your package.
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| * Using a 4 generation (lte) netstick from a good and reliable company
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| * If your netstick supports 4G, check that you are connected to a 4G network
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| * Sometimes 3G in your location will be faster than 4G, try switching to 3G and check
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| * Blocking Windows Updates
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| * In case there is no good reception, changing a location such as switching to another room etc. or connecting the netstick via a USB cable extends and removing it outside of the window significantly improves
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| * in It is possible that with a company operating on other antennas you will have a better reception in your area, you can get help on [http://www.mihachi.co.il/%D7%90%D7%99%D7%9F-%D7%9C%D7%9A-%D7%A7%D7%9C%D7%99%D7%98%D7%94 this site].
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| * In the event that there is no choice ... Switch to a wired connection (infrastructure and supplier)
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| ===== Tutorials =====
| | Try to [[Disable antivirus protection|Disable antivirus protection]]. |
| [[Block Windows updates automatically]] | |
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| [https://support.microsoft.com/he-il/help/17452/windows-metered-internet-connections-faqתsetting up a connection as a connection by use - External link]
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| [[Disable antivirus protection]]
| | '''If you connect using a network cable:''' |
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| [[Disable antivirus protection]]
| | Try replacing the cable. |
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| == How to diagnose a slowness problem? ==
| | '''If you have a router that is connected to a Bezeq telephone line:''' |
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| | Try disconnecting any other device connected to the home telephone line. And also try to replacing the filter. |
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| In 99 percent of cases, slowness is a local problem, and therefore the problem can be diagnosed / solved only by trial and error.
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| Here are some examples:
| | '''If you want to know whether the slowness is related to the filter:''' |
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| * תנTry the netstick on another computer in the same location (check if the problem is on the computer - if the problem is indeed the computer turn to a computer technician).
| | See [[Speed Test]]. |
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| * Try the netstick elsewhere (check if the problem is with your particular location - if this is the problem you can switch to another absorption company that might be better in your area or switch to a wired connection)...)
| | ===Additional solutions=== |
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| * Try another netstick if you have the option to ask someone (so you will know if the problem is in netstick - if so you can buy a new netstick, highly recommended G4).
| | If you did not solve the problem, use the guide [[Slowness and disconnections - for advanced users]]. |
לעברית לחצו כאן
To search in the Wiki
Home page > Bugs and their solutions > Slowness and disconnections
Solving problems of slowness and disconnections
Sorted by frequency of faults
If you surf using a netstick:
1.Check with your ISP that you have not used up the surfing package.
2.If not, check your reception level, try moving the netstick to another place in the house, where you may have a better reception.
Click here for more information on slow mobile browsing
If you are surfing using WiFi:
Check if you are not far from the router to make sure the wifi does not affect your browsing.
If you have anti-virus:
Try to Disable antivirus protection.
If you connect using a network cable:
Try replacing the cable.
If you have a router that is connected to a Bezeq telephone line:
Try disconnecting any other device connected to the home telephone line. And also try to replacing the filter.
If you want to know whether the slowness is related to the filter:
See Speed Test.
Additional solutions
If you did not solve the problem, use the guide Slowness and disconnections - for advanced users.