Possible problems with installing a certificate: הבדלים בין גרסאות בדף
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| שורה 12: | שורה 12: | ||
# '''Update your browser''' | # '''Update your browser''' | ||
# '''Uninstall any blocking / filtering software (K9 / Nativ / Rimon / Etrog etc.) if installed''' | # '''Uninstall any blocking / filtering software (K9 / Nativ / Rimon / Etrog etc.) if installed''' | ||
| − | + | #'''[[Inspecting a Website's Certificate|Check the Securaty certificate the site uses.]] If word "FILTER" does not apear in the certificate the problem is not related to NetFree.''' | |
External links: | External links: | ||
| שורה 19: | שורה 19: | ||
== Security issues on a particular site == | == Security issues on a particular site == | ||
| + | In case of a security issue on a specific site, send a request to the [https://netfree.link/user/#/tickets/new support system] with [[Troubleshooting#The traffic rec [ording tool| Recording]] of attempting to access the site in Incognito . | ||
| − | + | [[Inspecting a Website's Certificate|See here more details]]. | |
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גרסה מ־14:38, 28 באוקטובר 2019
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Home page > Security certificate > Possible problems with installing a certificate
If you have installed the security certificate and checked with Auto troubleshooter and no problems were found, but an error still appears in the security certificate:
- Close the browser completely (make sure it is not active in the system tray) and restart it, if there is a possibility that the browser was not closed completely restart the computer
- Uninstalling security certificate from all locations and reinstall it
- Disable the anti-virus web shield
- Cancel Proxy Settings if exist
- Check that the date and time are set
- Update your browser
- Uninstall any blocking / filtering software (K9 / Nativ / Rimon / Etrog etc.) if installed
- Check the Securaty certificate the site uses. If word "FILTER" does not apear in the certificate the problem is not related to NetFree.
External links:
http://support.microsoft.co.il/cant-access-secure-sites/
Security issues on a particular site
In case of a security issue on a specific site, send a request to the support system with [[Troubleshooting#The traffic rec [ording tool| Recording]] of attempting to access the site in Incognito .