Disconnect from NetFree: הבדלים בין גרסאות בדף

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===Disconnecting from NetFree and stopping payment===
 
===Disconnecting from NetFree and stopping payment===
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'''Disconnect from your Internet Service Provider:'''
  
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{{Bootstrap alert-danger|
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'''The information here is intended only for those connected to netfree from Israel through the provider'''<br>
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Those who are connected outside of Israel or with software at the workplace must send a request through the support from here https://netfree.link/app/#/tickets/list}}
  
In order to disconnect, you must contact the provider who you used to connect to Netfree,
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In order to disconnect, you must contact your Internet Service Provider who you used to connect to Netfree,
  
notify them that you want to discontinue the service and unsubscribe.
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Notify them that you want to discontinue the service and unsubscribe.
  
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A list of Internet Service Providers appears [[ספקים ומחירים#הספקים| here]].
  
Also, it is the customers responsibility to disconnect/erase the connections associated with his account<ref>For an account that is  Associated to a Kehilla, ask the Kehilla supervisor to disconnect the connection.</ref> at the following link:
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'''Disconnection and termination of charges from NetFree:'''
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To avoid incorrect charges in the future (in case your your Internet Service Provider uses your existing connection to another customer).
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It is the customers responsibility to disconnect/erase the connections associated with his account<ref>For an account that is  Associated to a Kehilla, ask the Kehilla supervisor to disconnect the connection.</ref> at the following link:
  
 
https://netfree.link/user#/user/payment
 
https://netfree.link/user#/user/payment

גרסה אחרונה מ־04:11, 17 באוגוסט 2023

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Disconnecting from NetFree and stopping payment

Disconnect from your Internet Service Provider:


In order to disconnect, you must contact your Internet Service Provider who you used to connect to Netfree,

Notify them that you want to discontinue the service and unsubscribe.

A list of Internet Service Providers appears here.


Disconnection and termination of charges from NetFree:

To avoid incorrect charges in the future (in case your your Internet Service Provider uses your existing connection to another customer).

It is the customers responsibility to disconnect/erase the connections associated with his account[1] at the following link:

https://netfree.link/user#/user/payment


Removing WiFree blocking software:

If the software is installed, contact Netfree via NetFree's Support System in order to remove the software.

The removal involves a cost of 100 Shekel. The payment and the removal are carried out by remote control during a telephone call.

Otherwise, you won't be able to browse on an internet connection not filtered by Netfree.

Disconnection process for VPN or Hadran clients:

Instructions here

  1. For an account that is Associated to a Kehilla, ask the Kehilla supervisor to disconnect the connection.