Possible problems with installing a certificate: הבדלים בין גרסאות בדף

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(6 גרסאות ביניים של משתמש אחר אחד אינן מוצגות)
שורה 1: שורה 1:
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{{עמוד בעברית|בעיות אפשריות בהתקנת תעודה}}
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{{he|בעיות אפשריות בהתקנת תעודה}}
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<div lang="en" dir="ltr" class="mw-content-ltr">
 
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{{קישור אנגלית לתצוגת קריאה}}
 
 
{{Navigation|Security certificate}}
 
{{Navigation|Security certificate}}
  
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===The certificate has been installed, but there is still a security error===
 
If you have installed the security certificate and checked with [http://netfree.link/start#/auto-check-problems Auto troubleshooter] and no problems were found, but an error still appears in the security certificate:
 
If you have installed the security certificate and checked with [http://netfree.link/start#/auto-check-problems Auto troubleshooter] and no problems were found, but an error still appears in the security certificate:
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# '''Restart the browser'''
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# '''Close the browser completely (make sure it is not active in the system tray) and restart it, if there is a possibility that the browser was not closed completely restart the computer'''
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# '''Restart the PC'''
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# '''[[Uninstalling security certificate in windows operating system|Uninstalling security certificate from all locations and reinstall it]]'''
 
# '''[[Disable antivirus protection | Disable the anti-virus web shield]]'''
 
# '''[[Disable antivirus protection | Disable the anti-virus web shield]]'''
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# '''[[Canceling Proxy Settings|Cancel Proxy Settings]] if exist'''
 
# '''Check that the date and time are set'''
 
# '''Check that the date and time are set'''
 
# '''Update your browser'''
 
# '''Update your browser'''
 
# '''Uninstall any blocking / filtering software (K9 / Nativ / Rimon / Etrog etc.) if installed'''
 
# '''Uninstall any blocking / filtering software (K9 / Nativ / Rimon / Etrog etc.) if installed'''
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# '''[[Canceling Proxy Settings|Cancel Proxy Settings]]'''
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#'''[[Inspecting a Website's Certificate|Check the Securaty certificate the site uses.]] If word "FILTER" does not apear in the certificate the problem is not related to NetFree.'''
  
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===Certificate cannot be installed===
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If the security error still appears, the certificate may be installed in a problematic location in the computer and / or user account and should be removed from all locations and reinstalled by using [[Installing certificate on computer manualy | Manual Certificate Installation]] according to the exact instructions.
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In windows 10, see [[Exit S mode in Windows 10|here]] how to exit S mode.
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== Using a removal program ==
 
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You can use the software provided: [http://wiki.netfree.link/images/9/97/NetfeeCertRemoval.zip NetfeeCertRemoval.zip]
 
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After downloading, open / extract and run the file that appears. The software automatically deletes all NetFree certificates from the computer.
 
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==Delete manually==
 
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'''If the above file is not supported by your operating system, the certificates must be manually deleted:'''
 
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=== Deletes the certificates from the Current User account ===
 
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Type in the search bar in the Start menu or in Run: '''''Certmgr.msc'''''<br />
 
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In the window that opens, open the menu '''''Action''''' > '''''Find certificates''''', in the search bar, write '''''netfree''''', Select all the certificates found and click '''''Delete'''''
 
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=== Delete the certificates from the Local Computer account ===
 
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===== Windows 8 or higher: =====
 
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Type in the search bar in the Start menu or in Run: '''''certlm.msc'''''<br />
 
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In the window that opens, open the menu '''''Action''''' > '''''Find certificates''''', in the search bar, write '''''netfree''''', Select all the certificates found and click '''''Delete'''''.
 
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===== Windows 7 and older versions of Windows: =====
 
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Type in the search bar in the Start menu or in Run: '''''mmc.exe'''''<br />
 
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In the window that opens, open the menu '''''File''''' > '''''Add/Remove Snap-in''''', under available Snap-in Applications Select '''''Certificates''''' > select '''''Add''''' > in the window that opens select '''''Computer Account''''' > '''''Next''''' > '''''Local Computer''''' > '''''Finish''''' > '''''OK'''''<br />
 
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In the window that opens, open the menu '''''Action''''' > '''''Find certificates''''', in the search bar, write '''''netfree''''', Select all the certificates found and click '''''Delete'''''.
 
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'''Please note! After you perform these steps, the certificate must be reinstalled'''
 
  
 
External links:
 
External links:
שורה 46: שורה 21:
  
 
== Security issues on a particular site ==
 
== Security issues on a particular site ==
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In case of a security issue on a specific site, send a request to the [https://netfree.link/user/#/tickets/new support system] with [[Troubleshooting#The traffic recording tool| Recording]] of attempting to access the site in Incognito .
  
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In the event of a security issue on a specific site, send a ticket to the [https://netfree.link/user#/tickets/new NetFree's Support System], with a [[NetFree's Support System#Internet traffic recording | recording]] of the attempt to access the site in an incognito window.
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[[Inspecting a Website's Certificate|See here more details]].
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In non-current operating systems (such as windows 7 or xp), there is sometimes a lack of updated security certificates for the site itself, which has nothing to do with NetFree, you should search the network for the certificate that the site uses (You can find, for example, this site https://www.ssllabs.com/ssltest/analyze.html?d=accounts.google.com&s=2607%3af8b0%3a4005%3a801%3a0%3a0%3a0%3a200d&hideResults=on - Section Certification Paths)
 
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Download and install it on your computer according to the [[Installing certificate on computer manualy | manual installation instructions]] of NetFree.
 

גרסה אחרונה מ־04:10, 17 באוגוסט 2023

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Home page > Security certificate > Possible problems with installing a certificate ‎‎


The certificate has been installed, but there is still a security error

If you have installed the security certificate and checked with Auto troubleshooter and no problems were found, but an error still appears in the security certificate:

  1. Close the browser completely (make sure it is not active in the system tray) and restart it, if there is a possibility that the browser was not closed completely restart the computer
  2. Uninstalling security certificate from all locations and reinstall it
  3. Disable the anti-virus web shield
  4. Cancel Proxy Settings if exist
  5. Check that the date and time are set
  6. Update your browser
  7. Uninstall any blocking / filtering software (K9 / Nativ / Rimon / Etrog etc.) if installed
  8. Check the Securaty certificate the site uses. If word "FILTER" does not apear in the certificate the problem is not related to NetFree.

Certificate cannot be installed

In windows 10, see here how to exit S mode.

External links:

http://support.microsoft.co.il/cant-access-secure-sites/

Security issues on a particular site

In case of a security issue on a specific site, send a request to the support system with Recording of attempting to access the site in Incognito .

See here more details.

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