Possible problems with installing a certificate

לעברית לחצו כאן

To switch from edit view to read view

To search in the Wiki

Home page > Security certificate > Possible problems with installing a certificate ‎‎

If you have installed the security certificate and checked with Auto troubleshooter and no problems were found, but an error still appears in the security certificate:

1. Restart the browser
2. Restart the PC
3. Disable the anti-virus web shield
4. Check that the date and time are set
5. Update your browser
6. Uninstall any blocking / filtering software (K9 / Nativ / Rimon / Etrog etc.) if installed
7. Cancel Proxy Settings

If the security error still appears, the certificate may be installed in a problematic location in the computer and / or user account and should be removed from all locations and reinstalled by using Manual Certificate Installation according to the exact instructions.

Using a removal program

You can use the software provided: NetfeeCertRemoval.zip After downloading, open / extract and run the file that appears. The software automatically deletes all NetFree certificates from the computer.

Delete manually

If the above file is not supported by your operating system, the certificates must be manually deleted:

Deletes the certificates from the Current User account

Type in the search bar in the Start menu or in Run: Certmgr.msc
In the window that opens, open the menu Action > Find certificates, in the search bar, write netfree, Select all the certificates found and click Delete

Delete the certificates from the Local Computer account

Windows 8 or higher:

Type in the search bar in the Start menu or in Run: certlm.msc
In the window that opens, open the menu Action > Find certificates, in the search bar, write netfree, Select all the certificates found and click Delete.

Windows 7 and older versions of Windows:

Type in the search bar in the Start menu or in Run: mmc.exe
In the window that opens, open the menu File > Add/Remove Snap-in, under available Snap-in Applications Select Certificates > select Add > in the window that opens select Computer Account > Next > Local Computer > Finish > OK
In the window that opens, open the menu Action > Find certificates, in the search bar, write netfree, Select all the certificates found and click Delete.

Please note! After you perform these steps, the certificate must be reinstalled

External links:

http://support.microsoft.co.il/cant-access-secure-sites/

Security issues on a particular site

In the event of a security issue on a specific site, send a ticket to the NetFree's Support System, with a recording of the attempt to access the site in an incognito window.

In non-current operating systems (such as windows 7 or xp), there is sometimes a lack of updated security certificates for the site itself, which has nothing to do with NetFree, you should search the network for the certificate that the site uses (You can find, for example, this site https://www.ssllabs.com/ssltest/analyze.html?d=accounts.google.com&s=2607%3af8b0%3a4005%3a801%3a0%3a0%3a0%3a200d&hideResults=on - Section Certification Paths) Download and install it on your computer according to the manual installation instructions of NetFree.