Disconnect from NetFree: הבדלים בין גרסאות בדף
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===Disconnecting from NetFree and stopping payment=== | ===Disconnecting from NetFree and stopping payment=== | ||
| + | '''Disconnect from your Internet Service Provider:''' | ||
| + | {{Bootstrap alert-danger| | ||
| + | '''The information here is intended only for those connected to netfree from Israel through the provider'''<br> | ||
| + | Those who are connected outside of Israel or with software at the workplace must send a request through the support from here https://netfree.link/app/#/tickets/list}} | ||
| − | In order to disconnect, you must contact | + | In order to disconnect, you must contact your Internet Service Provider who you used to connect to Netfree, |
| − | + | Notify them that you want to discontinue the service and unsubscribe. | |
| + | A list of Internet Service Providers appears [[ספקים ומחירים#הספקים| here]]. | ||
| − | + | ||
| + | '''Disconnection and termination of charges from NetFree:''' | ||
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| + | To avoid incorrect charges in the future (in case your your Internet Service Provider uses your existing connection to another customer). | ||
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| + | It is the customers responsibility to disconnect/erase the connections associated with his account<ref>For an account that is Associated to a Kehilla, ask the Kehilla supervisor to disconnect the connection.</ref> at the following link: | ||
https://netfree.link/user#/user/payment | https://netfree.link/user#/user/payment | ||
גרסה אחרונה מ־04:11, 17 באוגוסט 2023
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Disconnecting from NetFree and stopping payment
Disconnect from your Internet Service Provider:
❕
The information here is intended only for those connected to netfree from Israel through the provider
Those who are connected outside of Israel or with software at the workplace must send a request through the support from here https://netfree.link/app/#/tickets/list
In order to disconnect, you must contact your Internet Service Provider who you used to connect to Netfree,
Notify them that you want to discontinue the service and unsubscribe.
A list of Internet Service Providers appears here.
Disconnection and termination of charges from NetFree:
To avoid incorrect charges in the future (in case your your Internet Service Provider uses your existing connection to another customer).
It is the customers responsibility to disconnect/erase the connections associated with his account[1] at the following link:
https://netfree.link/user#/user/payment
Removing WiFree blocking software:
If the software is installed, contact Netfree via NetFree's Support System in order to remove the software.
The removal involves a cost of 100 Shekel. The payment and the removal are carried out by remote control during a telephone call.
Otherwise, you won't be able to browse on an internet connection not filtered by Netfree.
Disconnection process for VPN or Hadran clients:
Instructions here
- ↑ For an account that is Associated to a Kehilla, ask the Kehilla supervisor to disconnect the connection.