Disconnect from NetFree

לעברית לחצו כאן

To switch from edit view to read view

To search in the Wiki

Disconnecting from NetFree and stopping payment

Disconnect from your Internet Service Provider:

❕ The information here is intended only for those connected to netfree from Israel through the provider
Those who are connected outside of Israel or with software at the workplace must send a request through the support from here https://netfree.link/app/#/tickets/list

In order to disconnect, you must contact your Internet Service Provider who you used to connect to Netfree,

Notify them that you want to discontinue the service and unsubscribe.

A list of Internet Service Providers appears here.

Disconnection and termination of charges from NetFree:

To avoid incorrect charges in the future (in case your your Internet Service Provider uses your existing connection to another customer).

It is the customers responsibility to disconnect/erase the connections associated with his account at the following link:

https://netfree.link/user#/user/payment

Removing WiFree blocking software:

If the software is installed, contact Netfree via NetFree's Support System in order to remove the software.

The removal involves a cost of 100 Shekel. The payment and the removal are carried out by remote control during a telephone call.

Otherwise, you won't be able to browse on an internet connection not filtered by Netfree.

Disconnection process for VPN or Hadran clients:

Instructions here